Waiting List Co-ordinator

Main area Patient Access Grade NHS AfC:
Band 4 Contract Permanent Hours Full time - 37.5 hours per week (Monday to Friday 08:00 to 16:00) Job
-WLC
90695-VR-A

Site Luton & Dunstable University Hospital Town Luton Salary £28,392 - £31,157 pa, pro rata Salary period Yearly Closing 11/08/2026 23:59

The post holder is responsible for the day-to-day coordination of inpatient waiting lists and theatre lists using multiple system applications, managing emails and phones calls in a timely manner. This requires the post holder to be the main point of contact for patients and staff at all levels. The post holder will be required to work independently as well as within the Waiting List team.

Effective communication, organisation skills and good keyboard skills are essential for this post.

An exciting opportunity has arisen for a motivated and enthusiastic person to join our busy Waiting List Office. The team is responsible for
ensuring an efficient service of negotiating admission dates with patients and clinicians within all performance target deadlines using relevant
computer systems. We are looking for an adaptable worker who will enjoy the challenge of a fast moving environment and the pressure of tight
timescales.
You must possess excellent written and verbal communication and interpersonal skills. Excellent keyboard skills and experience of working in
multidisciplinary team environment are essential.
We are looking for an individual with excellent customer service and communication skills, along with proven written and verbal skills. You should have a good working knowledge of Microsoft Office packages. You will have the ability to work unsupervised and to prioritise your workload. Youshould have a keen eye for detail and accuracy and the ability to work under pressure is essential.
We are looking for a self starter who can work full time 37.5 hours over a 5 day week 8:00am-4:00pm.

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff.

As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Our values

We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job

To be responsible for using the ICE system on a daily basis to review ETCI requests to create accurate waiting list entries on the Trust PAS system. Including Surgeon, Speciality, Priority, List name, admission type, anaesthetic type, who can operate, Inpatient or Day case, admitting ward, surgical procedure required. Using the surgical procedure name to look against the ATOM times to form the operation time allocated.

Responsible for entering the waiting list coding of the procedure into the Trust PAS system and essential comments into the waiting list for the management of the patient for example if they are suitable for weekend operating, a combined operating list, available at short notice.

To ensure that essential information is entered onto the operating list comments so all theatre staff are informed of required data for example wheelchair bound hoist required, latex allergies, diabetic, MRSA.

To maintain accurate and regularly validated computerised waiting lists.

Responsible for acting upon the confirmed theatre timetables to compile and maintain accurate and appropriate theatre lists in a timely manner using the Patient Tracking List and Waiting list to date patients giving reasonable notice which take into account factors including case mix, theatres equipment, Imaging availability, theatre time, clinical need, list order of operating list etc

Ensure that patients on the elective waiting list are offered admission dates taking into account clinical priority and…