Beds Children’s Health Hub Team Administrator

Employer East of England Community Health and Care NHS Trust (Cambridgeshire) Employer type NHS Site Woburn Court Town Kempston, Bedford Salary £25,760 - £27,476 per annum, pro-rata Salary period Yearly Closing 16/08/2026 23:59 Interview date 26/08/2026

East of England Community Health and Care NHS Trust delivers expert healthcare in people’s homes, community hospitals and local settings across the East of England.

Our nurses, therapists, clinicians, support teams and partners work together to provide coordinated care that supports independence, recovery and wellbeing. We believe people are best cared for close to home, in the communities where they live and belong.

By combining professional expertise with strong local relationships, we help people stay well, feel supported and access the right care at the right time. Expert healthcare, close to home, trusted by our communities.

Different ideas, experiences and backgrounds make us stronger and more creative and applications from all walks of life are welcomed. Our processes ensure that all applicants are treated fairly at every stage of the recruitment process.

East of England Community Health and Care NHS Trust is committed to creating a modern and inclusive work environment. We actively promote flexible working opportunities where possible to meet the needs and wishes of our workforce and maintain and improve their wellbeing. We also offer flexible working patterns and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.

We welcome applications from people who share our values and can help us deliver outstanding care in our local community.

Before applying for this vacancy, please make sure you’re familiar with ongoing  sponsorship eligibility criteria which will impact the organisations ability to provide sponsorship, whether this is currently or in the future.

Please note, our selection processes are in place to ensure we recruit candidates with the right values and skills. Please be advised that the use of AI in applications is monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills.

Please note all new starters will be subject to a 6 month probationary period.

Are you looking for a new challenge?

Do you have excellent telephony and communication skills to deal with sometimes complex and difficult issues?

Are you enthusiastic, care about customer service and motivated to make a difference?

Do you have the transferrable skills we are looking for and can bring a good work ethic and personality to our team?

The Children's Health Hub is a single point of access providing one number and one email address for service users across several children's community services. We also provide administration support for the Speech and Language Therapy Team.

The role of the Beds & Luton Children's Health Hub Administrator/Call Handler is to act as the first point of contact for communication for the Bedfordshire & Luton Children and Young People's Community Health Services to support every service user to the right person in the right place at the right time.

Our team is based in Luton and Kempston offices and the successful candidate will be based at our office in Woburn Court, Kempston.

Should we receive a high number of applications we reserve the right to close this vacancy at any point after the 10th July 2026.

As primarily a call handler, be the first point of contact for communication with parents, carers, healthcare and other professionals.

Using NHS pathways, assess callers’ requests and queries and either help resolve the call or direct to the most appropriate healthcare professional.

Prioritise and process emails received into the service, in a calm and timely manner.

Recognise the extent of your own competency and identify when support is required.

Ensure that follow up actions from calls, emails, correspondence, and other contacts are progressed efficiently and effectively.

Complete administration tasks on Systm One, including scanning onto patient records,…