Service Supervisor

Service Supervisor

Luton

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 week’s enhanced maternity leave
• Secondary career leave
• Wedding / commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our HAPI app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Do you have a passion for co‑ordinating impeccable service? Are you supportive, organised and articulate? Do you have what it takes to drive for continuous improvement? Yes? Then this is the role for you. At Baxter Storey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Service Supervisor who supports their team, enabling them to exceed expectations at every turn.

As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work‑life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are a Service Supervisor who thrives on delivering extraordinary experiences, and loves to cultivate a harmonious and collaborative team, we would love to hear from you!

What will keep you busy:

This position is Monday to Friday, 40 hours per week with a 1/2 hour unpaid lunch break. There is occasional bank holiday working and the start time can be flexed if required to 7am and finish 3pm.

• Working alongside the chef and team member to support FOH and admin reporting to general manager at sister site.
• Provide leadership and guidance to all team members to ensure a positive customer experience, under the guidance of the Manager.
• Complete weekly admin & due diligence – must be computer literate.
• To support manager with team meetings on a regular basis to communicate targets, standards required and company and client information.
• Ensure that customers are given a prompt and efficient service and that their food / room service and value expectations are consistently exceeded.
• Conduct Food Safety and Health and Safety Risk Assessments and ensure that all standards and procedures in respect of Hygiene and Safety are established and maintained.
• Assist with core catering operations when required.
• Cleaning and replenishment of refreshment areas within the building.

• Have experience in a supervisory or Team Leader role within the catering hospitality industry.
• Use your entrepreneurial skills to create a thriving and successful working environment to grow the role and business.
• Possess excellent supervisory and communication skills.
• Good delegation and influencing skills.
• Able to demonstrate your analytical approach to problem solving.
• Have the ability to display a real passion for food and customer service.
• Self‑motivating and be an independent worker.

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people means that we always strive to super‑charge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

• ALWAYS VISIONARY – We…