Advice & Case Coaching Manager

At Sellafield Ltd, we are harnessing our expertise; bringing together world-class skills and innovative technology to solve complex nuclear, infrastructure, and engineering challenges. By joining Sellafield Ltd, you join an amazing team of people, from all walks of life, where you can thrive in a connected, considerate culture of innovation, collaboration, and community; and play a significant part in
the UK’s sustainable nuclear future.

We’re looking for an experienced Advice & Case Coaching Manager to lead our specialist HR team responsible for advising and supporting employee related cases, providing expert advice, and ensuring the consistent application of employment policies and practices.

This is a key role combining expertise in employment law and case management with strong people leadership and operational excellence skills in a highly unionised environment. The role works closely with stakeholders across the business to ensure employee concerns, conduct matters, workplace disputes, and policy-related issues are managed fairly, consistently, and in line with legal and regulatory requirements. The role holder will make a key contribution to helping re-shape the delivery of our HR services and to our continuous improvement programme.

• Lead the end-to-end management and oversight of formal employee relations cases, ensuring timely, fair and compliant outcomes, providing expert guidance and support to a team of Case Coaches, Advisors and Specialists.
• Ensure consistent interpretation and application of employment policies, procedures, governance standards and employment legislation, supporting the resolution of complex and sensitive employee relations matters while mitigating risk.
• Build strong relationships with HR Business Partners, Employee Relations, Legal, Ethics & Compliance teams, line managers and Trade Union representatives.
• Lead, coach and develop a high-performing team, ensuring capability, engagement and effective performance management, managing team capacity, workload and resources to deliver to service standards.
• Use data and insight to identify trends, risks and improvement opportunities, providing meaningful reporting to senior leaders.
• Drive continuous improvement initiatives that enhance service, compliance, consistency and employee experience.

Essential:

• CIPD Level 5 Associate Diploma (or equivalent experience) with CIPD Associate Accreditation, or willingness to work towards this.
• Experience managing employee cases with a working knowledge of employment law, and applying employment legislation and company policies and procedures.
• Experience leading and developing people and teams.
• Excellent organisational skills with the ability to manage competing priorities and workloads.
• Strong analytical, problem-solving and decision-making capability with experience analysing data and providing management information and insights.
• Ability to handle highly confidential and sensitive matters with professionalism and integrity.
• Demonstrable experience working collaboratively to identify issues and implement practical solutions.

Desirable:

• Previous line management experience.
• Experience in resource planning, workload management and service delivery management.
• Experience establishing and monitoring service levels, KPIs or operational performance measures.

At Sellafield Ltd, we are committed to supporting our employees in fulfilling their potential. With having 100 years of work in front of us, we offer comprehensive training and development opportunities, enabling you to feel inspired in your role. Whatever area you join us in, you’ll find a genuinely exciting and rewarding career.

Making sure our employees feel supported is…