Lead, HR​/Recruitment, HR Generalist ​/ Talent Management

Shape the learning experience at Pepper Money

We’re looking for an experienced Employee Experience Lead – Learning & Development to join our HR team and shape a positive, inclusive and consistent learning experience for colleagues across Pepper Money.

This is a great opportunity for someone who combines strategic thinking with practical delivery and has experience developing learning and capability solutions within a complex organisation.

You’ll set and deliver our learning and development strategy and annual learning plan, translating colleague insight, business priorities, performance needs and regulatory requirements into practical solutions that help colleagues perform, grow their careers and succeed.

Working closely with HR Business Partners, senior leaders, managers, subject matter experts and external partners, you’ll ensure learning is connected with our wider talent, engagement, wellbeing and colleague experience priorities.

You’ll lead our learning and development agenda, balancing strategic planning with the practical delivery of engaging and effective learning solutions.

You’ll:

• Develop and maintain our learning and development strategy, curriculum and annual learning plan.
• Partner with leaders, managers and HR colleagues to identify current and future capability needs.
• Use colleague feedback, performance data, regulatory requirements and business plans to shape learning priorities and investment decisions.
• Lead the design, delivery and review of inclusive learning programmes, including management development, colleague induction, role-specific learning and career development.
• Work with subject matter experts to create practical and engaging learning content that reflects how colleagues work.
• Build a culture of continuous learning through digital learning, coaching, peer learning, manager-led development and knowledge sharing.
• Lead major learning and colleague experience projects from initial scoping through to implementation and review.
• Maintain effective governance and standards for mandatory and regulatory learning, including FCA Training and Competence requirements, Knowledge and Competence requirements and SMCR learning plans.
• Work with Compliance, Risk, Legal, HR and business stakeholders to ensure regulatory learning is clear, relevant and easy to apply.
• Maintain accurate learning records and oversight, escalating risks, overdue activity and areas of non-compliance where required.
• Own the learning technology and process roadmap, working closely with the HR Systems Manager to provide a simple, accessible and reliable colleague experience.
• Explore how automation, digital tools and AI can responsibly improve learning accessibility, personalisation and efficiency.
• Manage learning providers, platform partners and other suppliers, ensuring they deliver quality, value and an effective service.
• Manage the learning budget and use data, feedback and insight to demonstrate outcomes and return on investment.
• Lead and develop any direct reports, creating an inclusive, supportive and high‑performing team environment.
• Provide credible advice and constructive challenge on learning, capability and wider colleague experience activity.

We’re looking for an experienced learning and development professional who can set a clear strategic direction while remaining close to delivery.

You’ll be comfortable working with leaders and colleagues across the business, using insight to understand capability needs and turning those needs into practical, accessible and engaging learning solutions.

You’ll ideally bring:

• Demonstrable experience of improving colleague experience through learning and development in a complex organisation.
• Strong knowledge of learning needs analysis,…