HR and Quality Improvement Administrator

Poole Central PCN is recruiting an experienced HR and Quality Improvement Administrator to play a key role in supporting the effective delivery of theorganisations HR administration and quality improvement processes. The successful candidate will coordinate activities across the employee lifecycle, ensuring effective workforce management, accurate records, regulatory compliance and thetimely completion of key tasks. The role will also involve supporting the management of complaints and significant events, monitoring agreed actions and contributing to organisational learning and continuous improvement.

The successful candidate will demonstrate excellent organisational skills,accuracy, discretion and initiative, with the ability to work independently and effectively within established policies and procedures.

25 hours per week - working pattern can be discussed at interview.

The postholder will coordinate recruitment administration, including advertising vacancies, arranging interviews, communicating with candidates and completing pre-employment checks. They will prepare contracts, offer and variation letters, maintain employee records and process starters, leavers and contractual changes. Duties include monitoring sickness absence, supporting return-to-work processes, coordinating staff training, maintaining training records and supporting wellbeing initiatives. The postholder will take ownership of complaints and significant events, ensuring they are recorded, acknowledged, investigated and progressed within required timescales.

They will coordinate with staff and managers, monitor investigations, track actions to completion and ensure outcomes and learning are documented and shared. They will maintain quality improvement and governance records, assist with audits and policy reviews, monitor compliance and prepare reports for management meetings. They will identify outstanding actions, escalate concerns and support the implementation of learning and continuous improvement.

They will provide general administrative support, respond to routine HR and quality queries and ensure records and sensitive information are managed accurately, securely and confidentially in line with data protection requirements. The role requires organisation, accuracy and discretion, with the ability to work independently and seek guidance on complex matters as required.

Poole Central Primary Care Network is a collaborative group of five GP practices in Poole, Dorset, serving over 65,000 patients. Our practices work together to deliver joined-up, patient-centred, community-based care, supporting our local population, particularly those most vulnerable.

The successful candidate will be based in our office as part of the Management and Co-ordinating Team. You will join a friendly, supportive and collaborative working environment where initiative, professionalism and teamwork are valued. We encourage colleagues to take ownership of their responsibilities, share ideas and contribute to the ongoing development of the organisation.

This is an opportunity to be part of a varied and rewarding role, working closely with colleagues across our five practices and making a valuable contribution to the smooth running and continuous improvement of our services.

HR Administration and Recruitment

Coordinate recruitment from advertisement to appointment, including interview arrangements, references, DBS checks, pre-employment checks, contracts and induction.

Arrange new starter access to IT and relevant systems.

Coordinate contract amendments, obtain signatures, update personnel records and notify payroll of relevant changes.

Calculate annual leave entitlements annually and when contractual or employment changes occur, including part-year calculations.

Coordinate leaver processes, including resignation acknowledgements, final annual leave calculations, payroll notifications, system access removal, exit interviews andthe return of equipment and uniforms.

Maintain accurate and confidential personnel records and provide guidance on routine HR procedures, referring complex employment matters to the appropriate manager orlegal adviser.

Liaise with external legal advisers on relevant matters as required.

Workforce Compliance and Absence Management

Maintain staff compliance records, including annual DBS declarations and relevant professional registration checks, such as NMC and GMC registrations.

Ensure required…