Experienced ICT Technician

Experienced ICT Technician – North London – £34–37K  Excellent Benefits The Headlines: • £34,000 – £37,000 (dependent on experience)
• Full-time, 40 hours per week (Mon–Fri, 9am–5pm)
• Free lunch during term time
• 26 days holiday  bank holidays
• 15% Contributory pension  life assurance
• Access to on-site gym facilities
• Cycle to Work scheme
• Local free parking / close to underground network in Barnet / North Camden area
• Ongoing CPD and training support The Opportunity An independent all through school is looking for a 2nd Line IT Technician to join a small, high-performing IT team supporting a 1200 end point modern, well-funded technical environment. This is an excellent opportunity for an IT Engineer who enjoys a broad, hands-on role across infrastructure, end-user support, and cloud services in a uniquely casual environment.

Technology Environment You’ll have good experience in most of these technologies and the ability to pick up the other:
• Microsoft 365, Google Workspace, SCCM, CoPilot, MDM & Cloud AV
• Active Directory, DNS, DHCP, Windows server and Hyper V
• Physical  virtual infrastructure
• Firewall & safeguarding appliances

The Role
• Provide 1st & 2nd line support to staff and students
• Support and maintain desktop, mobile, AV and print environments
• Assist with server, network, and cloud platform support
• Work with third-party providers on escalations and projects
• Help deliver upgrades, installations, and deployments
• Manage tickets, SLAs, and user requests in a structured helpdesk environment What We’re Looking For
• 3 years in a user-facing IT support role (education experience very beneficial)
• Strong Windows OS, M365 and hardware troubleshooting skills
• Working knowledge of networking fundamentals
• Exposure to Mac/iOS and Windows Server (desirable)
• Exceptional communication skills and a proactive mindset If you’re a technically curious support professional, looking to broaden your infrastructure and cloud exposure in a well-resourced environment, we’d love to hear from you.