CX Reporting Specialist

Responsibilities

• You’ll lead the design and evolution of our airline’s Voice of Customer reporting framework, ensuring data collection reflects the full customer journey with survey design perfectly aligned to business needs.
• You’ll build and maintain impactful CX dashboards and reporting tools, developing scalable, user-friendly visualizations that enable teams to understand and act on customer data.
• You’ll drive automation and process improvements in CX reporting workflows, enhancing efficiency and data accuracy by reducing manual effort through innovative technology and process solutions.
• You’ll integrate multiple data sources for richer, actionable customer insights, combining VoC, satisfaction, operational, and service data to build a comprehensive view of the customer experience.
• You’ll deliver in-depth analysis to support the CX monetization roadmap, producing targeted deep‑dive reports that identify levers to increase both customer satisfaction and commercial value.
• You’ll proactively communicate insights and recommendations across the business, pushing reports and findings to drive awareness, discussion and action among stakeholders.

• You have expertise in customer insight, VoC methodologies and CX analytics within complex organizations.
• You have proven experience developing and managing CX reporting frameworks and dashboards that drive business decisions.
• You’re proficient with data integration, automation and visualization tools to create efficient reporting systems.
• You can translate complex data into clear, actionable business insights that resonate with diverse stakeholders.
• You have effective stakeholder management and communication skills to influence decisions across the organization.
• You bring a proactive, innovative mindset focused on continuous improvement and commercial outcomes balanced with customer‑centric thinking.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

• Personal benefits:
  Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well‑being support, and more.
• Flexible working:
  Work is something you do, not somewhere you go. We encourage a healthy work‑life balance with a dynamic working environment.
• A career to shape:
  Access the TUI Learning Hub to level‑up and reach your ambitions.
• Broaden your network:
  We champion intercultural collaboration and provide opportunities to work on global projects and teams.
• Community:
  Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.