Operational Support Analyst - Airport Management

We are looking for an Operational Support Analyst to join our Airport Management product team. In this critical role, you will be the ultimate bridge between our frontline ground operations, tech specialists, and third‑party suppliers.

• Advanced Operational Support:
  Manage the stability of airport systems and devices, spearheading rapid service recovery and root cause analysis during disruptions.
• Proactive Monitoring:
  Keep a close eye on system health dashboards and data flows to spot risks, service drops, or integration delays before they affect flights.
• Product & Change Enablement:
  Coordinate live testing, validation, and operational readiness for exciting new product upgrades and airport rollouts.
• On‑Call Incident Response:
  Join our critical incident rota to provide vital out‑of‑hours support for Priority 1 (P1) and Priority 2 (P2) system emergencies.
• Supplier & Stakeholder
  
  Collaboration:
  
  Act as the key contact for Ground Operations, Regional Delivery teams, and tech vendors to keep everyone aligned and informed.
• Access & Data Governance:
  Oversee platform access controls to meet strict security standards, whilst building performance reports to drive continuous improvement.

• Aviation & Airport Expertise: A strong understanding of airport operational processes, ground handling workflows, departure control, and baggage systems.
• Technical Support Acumen:
  Proven experience in service operations, system tracking/monitoring, and managing software integrations.
• Supplier Coordination
  
  Skills:
  
  The ability to effectively collaborate with third‑party vendors and external partners during high‑pressure incidents and rollouts.
• Resilience & Adaptability: A cool head under pressure, with a sharp focus on maintaining operational continuity in demanding environments.
• Clear Communication:
  The unique ability to translate complex, technical data into simple updates for both tech specialists and frontline ground crews.

• 25 days holiday, pension scheme, life assurance, and a flexible benefits package.
• Discounted staff travel scheme for friends and family.
• Annual credit for discount on easy
  
  Jet holidays.
• ‘Work Away’ scheme, allowing you to work abroad for 30 days a year.
• Electric vehicle lease salary sacrifice scheme.

We operate a hybrid working policy of 40%-60% of the month spent with colleagues.

Please note that this role does not meet the criteria for visa sponsorship, and we are therefore unable to consider applicants who require sponsorship to work in the UK.

At easy

Jet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at