Principal Technical Support Engineer

At Leonardo, we have a fantastic new opportunity for a Principal Technical Support Engineer to join us within the Customer Support and Service Solutions (CS3) line of business.

Your impact

In the role of Principal Technical Support Engineer, you will be part of a multi discipline engineering team providing the back office technical activities required to support Electronic Warfare Systems and Defensive Aid products installed in Fixed and Rotary Wing Platforms of UK and Global customers, in line with contractual requirements.

You will have the opportunity to work across the full range of in-service technical elements including software, hardware, test solutions, processes and upgrades applying problem solving, collaboration and continuous improvement skills to create optimal solutions. You will work closely with the internal Leonardo teams and with external stakeholders, including suppliers, partners and customers, with the ability to influence front-line availability of critical equipment.

As a Principal Technical Support Engineer, you will bring:

• Experience of working in a service-oriented team that supports the needs of customers, in-service support for the Electronic Warfare/ Defensive Aids Sub-System across multiple customers’ platforms
• A technical background in integrating, troubleshooting, and/or supporting hardware, embedded software or test solutions related to complex electronic systems, providing the ability to respond to detailed technical queries from our customers
• An ability to balance competing needs and ascertain when to prioritise and elevate issues in order to meet critical delivery timescales
• A willingness to take ownership of the maintenance, upgrade, calibration, consumables and supporting documentation for the main equipment and test equipment and associated software
• The resourcefulness to ensure robust quality, availability, cost and time trade-offs are undertaken to optimise the service provided from both a business and customer perspective
• A capability to track and report on progress to internal stakeholders.
• Support the Project Engineering Management team to ensure customer Key Performance Indicators and Service Level Agreements are met or exceeded
• Self-motivation with an aptitude for problem solving and the drive to resolve difficult issues
• Professional discipline to ensure application of appropriate engineering tools / techniques, including ensuring that relevant mandatory training is completed and processes followed. Where suitable, make recommendations for adoption of best practice or tailoring
• The confidence to elevate emerging issues and levels of risk and help define opportunities and risk mitigation options
• A capacity to coordinate multi-stakeholder input into reports, presentations and reviews for delivery to internal and external customers and stakeholders
• An ability to foster relationships and networks within and outside CS3 and actively identify and champion opportunities for continuous improvement and capability enhancement
• The enthusiasm to develop, coach or mentor other engineers to help grow the skills and knowledge within the Team

This is not an exhaustive list, and we are keen to hear from you even if you might not have experience in all the above. The most important skill is a good attitude and willingness to learn.

This role is subject to pre-employment screening in line with the UK Government’s Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV). For more information and guidance please visit:

• Time to Recharge: Enjoy generous leave with the opportunity to accrue up to 12 additional flexi-days each year.
• Secure your Future: Benefit from our award-winning pension scheme with up to 15% employer contribution.
• Your Wellbeing Matters: Free access to mental health support, financial advice, and employee-led networks championing inclusion and diversity (Enable, Pride, Equalise, Armed Forces, Carers, Wellbeing and Ethnicity).
• Rewarding Performance
  :
  All employees at management level and below are eligible for our bonus scheme.
• Never Stop Learning
  :
  Free access to 4,000+ online courses via Coursera and Linked In Learning.
• Refer a friend: Receive a financial reward through our referral programme.
• Tailored Perks
  :
  Spend up to £500 annually on flexible benefits including private healthcare, dental, family cover, tech & lifestyle discounts, gym memberships and more.
• Flexible working: Flexible hours with hybrid working options. For part time opportunities, please talk to us about what might be possible for this role.

Primary

Location:

GB
- Luton
- Cap. Green 300

Contract Type: Permanent

Hybrid Working: Hybrid