Senior Project Manager- Telephony Modernisation

Responsibilities

• Establish governance structures, project controls, and reporting mechanisms that align to Digital Solutions processes.
• Manage project risks, issues, dependencies, and change impacts.
• Build strong relationships with senior stakeholders across Digital Solutions, Business, Operations, and Corporate Communications.
• Ensure that projects go through ORR (Operational Readiness Review) and Service Transition processes and are accepted into live services.
• Develop and deliver change management and communication plans working in partnership with our adoption and communications team.
• Help to deliver DEX roadmaps aligned with business strategy.
• Champion user-centric design principles and continuous improvement.
• Lead training, adoption campaigns, and feedback loops.

• Experience deploying cloud-based, Voice Over IP Telephony solutions
• Hold a PMP, PRINCE2, or Agile certification.
• Proven experience delivering digital workplace or employee experience projects and programs.
• Demonstrated success managing stakeholders at senior leadership level.
• Strong knowledge of Agile, Waterfall, and hybrid delivery methodologies.
• Experience with collaboration platforms (e.g. Microsoft, Service Now).