Platform Chapter Lead - Engineering

We are easy

Jet – a FTSE-250 listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easy

Jet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe.

We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.

What makes us easy

Jet? Our Promise Behaviours – we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easy

Jet.

We're modernising how we build and ship software across our digital and operational estate. As Platform Chapter Lead Engineering you'll own the strategy, delivery and operation of our internal developer platform, and lead the group of teams behind it.

Platform engineering at an airline is a genuinely interesting problem: revenue-critical services that have to stay up through seasonal peaks and disruption-driven traffic spikes, a large and evolving estate, and real pace. You'll set direction, lead through your managers, and own a budget — and while you won't be writing code, you'll be close enough to challenge technical choices and hold your own in a design debate.

Why now. We're investing in platform engineering as a core capability, and this is a pivotal hire. There's genuine scope to shape the teams, define how the platform is built and run, and raise the engineering bar — not to maintain a finished thing, but to build it into something great.

Reports to:

Director of Engineering

Direct reports: 4–5 team leads / engineering managers (Platform & Dev Ops)

• Lead the teams. Lead 4–5 Platform, Dev Ops and Developer Enablement teams through their managers; develop your leaders, plan capacity, and hire and grow strong talent.
• Own the strategy. Define and drive the roadmap for our Internal Developer Platform and tooling, set technical direction with Enterprise Architecture, and make deliberate build/buy calls.
• Own delivery. Hold end-to-end accountability for delivery — quality, predictability and pace — surfacing risks early and driving continuous improvement.
• Own the budget. Own the operating budget (opex) and headcount, run a cost-effective tooling strategy, and embed Fin Ops to manage cloud spend and demonstrate value.
• Drive developer experience. Make the platform something teams want to use — paved paths, less friction — using metrics (e.g. DORA) and real feedback to keep improving it.
• Keep it reliable and compliant. Oversee performance, resilience and observability for revenue-critical services through peak traffic, and maintain security and compliance (e.g. PCI-DSS, GDPR).
• Bring the business with you. Align platform strategy with business goals and translate technical trade-offs into clear decisions, up to executive level.

• You live and breathe modern platform engineering — Continuous Delivery, Team Topologies, developer experience and the craft of building strong engineering culture. These aren't buzzwords to you; they're how you think.
• A track record of leading multiple engineering teams at scale (as a leader of managers/leads), setting platform strategy and turning it into delivered outcomes.
• Ownership of budget and headcount, with the commercial judgement to balance cost, speed and risk.
• Strong cloud-native and modern Dev Ops background — cloud (ideally AWS) and Kubernetes, CI/CD, infrastructure as code and observability — with enough engineering depth (e.g. Java, .NET, Python) to be credible with strong engineers.
• Excellent communication and the ability to influence at executive level, plus a real record of growing engineering leaders.
• Building or operating an Internal Developer Platform or developer tooling — Backstage especially welcome.
• Familiarity with tools like Terraform, Git Hub Actions and Octopus (or equivalents), and Fin Ops / cloud cost management.
• Regulated, high-availability or high-transaction-volume domains (travel,…