Operational Support Analyst – Enable Ground Crew

Operational Support Analyst – Enable Ground Crew

Luton/Hybrid

Department:
Airports & Ground Experience (Enable Ground Crew Product Group)

We are easy

Jet – a FTSE-250 listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easy

Jet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe

We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly servic

What makes us easy

Jet? Our Promise Behaviours – we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJ

Are you ready to keep a major airline moving? As an Operational Support Analyst, you will ensure the stability, usability, and day-to-day performance of frontline airport operational technology and mobile services across our entire airport network. Working in a supplier-led ecosystem, you will collaborate with Product Managers, Technical Specialists, and Ground Operations teams to ensure frontline systems remain safe, secure, available, and fit for purpose in live operational environment

• Management Maintain airport operational systems, mobile apps, devices, and integration. Provide advanced support to manage incidents within agreed service levels. Coordinate service recovery with suppliers during major operational disruptions. Perform root cause analysis to prevent recurring operational issues. Participate in the on-call rota for out-of-hours P1/P2 critical incidents.
• Monitoring & Operational Awareness Monitor system health dashboards proactively to identify operational risks. Track end-to-end workflows between airport systems, handlers, and partners. Escalate operational risks or service degradation to appropriate teams.
• Product, Change & Integration Support Coordinate testing, validation, and operational readiness for product upgrades. Verify operational data flows and system interfaces with external partners. Support onboarding for new airports, operational sites, devices, and suppliers. Assist Product Managers with live-environment change deployments.
• Security, Reporting & Governance Manage operational access requests and compliance permissions. Create service reports, dashboards, and trend analysis for decision-making. Use data insights to support supplier performance.
• Stakeholder Coordination & Continuous Improvement Build strong relationships with Ground Operations, suppliers, and tech teams. Communicate technical information clearly to non-technical staff.

• Industry Knowledge:
  Deep understanding of airport operational processes, frontline workflows, and turnaround coordination.
• Technical Support:
  Proven experience in operational product support, system monitoring tools, and device management.
• Problem Solving:
  Ability to perform incident triage, root cause analysis, and handle high-pressure P1/P2 live operation incidents.
• Supplier Coordination:
  Experience working with third-party suppliers and external operational partners.
• Communication:
  Ability to bridge the gap between technical teams and frontline operational users.
• Flexibility:
  Willingness to participate in an out-of-hours on-call rota for critical operational incidents as part of this role.

• Ownership & Delivery:
  Focused on delivering reliable outcomes under operational pressure.
• Customer Value:
  Prioritises system stability, safety, and passenger experience.
• Innovation & Change:
  Drives continuous improvement in monitoring and reporting tooling.

• Hours of Work This full-time role will be based in Luton, operating within a hybrid working model. Travel across the airport network and operational locations will be required where necessary. Participation in an out-of-hours on-call rota for critical operational incidents is required as part of this role.

Please note that this role does not meet the criteria…