Technical Service Delivery Manager
Job in
Luton, Bedfordshire, EX14, England, UK
Listed on 2026-09-12
Listing for:
Advanced Resource Managers Ltd
Full Time
position Listed on 2026-09-12
Job specializations:
-
IT/Tech
Technical Support, Systems Analyst, IT Project Manager, IT Support
Job Description & How to Apply Below
Technical Service Delivery Manager
Location:
Luton
Rate:
Up to £90 per hour (Inside IR35)
Contract:
6-month Contract
The Role:
As the Technical Service Delivery Manager, you'll be required to support the delivery of technical services within a Defence environment by acting as the interface between engineering teams and stakeholders, ensuring effective service delivery, continuous improvement, and operational excellence.
Please note:
Due to the nature of the work, you will need to already hold a high level of UK security clearance
- Manage technical incidents through to resolution, ensuring timely progression of tickets and clear stakeholder communication.
- Map, review, and optimise end-to-end business and technical processes to improve service delivery and operational efficiency.
- Identify opportunities for technical solutions and recommend improvements to ways of working.
- Provide consultancy and guidance to the engineering community on service management best practices and process improvements.
- Collaborate with cross-functional teams to drive service performance, resolve complex issues, and implement sustainable solutions.
- Monitor service metrics, identify trends, and support continual service improvement initiatives.
- Strong Service Delivery Management experience within a Defence or secure environment.
- Excellent process mapping and business process improvement skills.
- Proven experience managing incidents, service requests, and technical support activities.
- Ability to analyse issues, recommend pragmatic technical solutions, and drive continuous improvement.
- Strong stakeholder management, communication, and consulting skills with the ability to influence engineering teams.
- Experience working within ITIL-based service management environments is desirable.
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