Claims Manager

An experienced Property Claims Handler with Management experience is required to join a nationwide UK Property and Repair Practice working within the Insurance Claims Industry handling both Domestic and Commercial Property damage claims. This is an exciting opportunity to join a small but very passionate team who pride themselves in providing a quality service. They have an exceptional reputation within the Property Repair Sector by valuing their long-standing client relationships as well as developing new.

Key responsibilities:

Working closely with Directors, Surveyors, and the back-office team Overseeing the day-to-day workflow of Claims by allocating and delegating keeping the right balance to enable the office and the claims process to run smoothly Provide support to the Claims Handlers and Surveyors, helping with queries, enquiries and providing guidance as and when required Liaise with all relevant parties including contractors, Insurers/Brokers and policyholders Help and support the team during surge times, holidays etc managing your own claims, as and when required Recognise when help is required, team members wanting support or additional training is needed Manage any complaints and seek to resolve any issues as quickly as possible and seek a speedy resolution

About you:

Have the ability to manage/oversee a team Experienced in handling your own caseload of Property claims and have and understanding of the Property Repair Claims cycle through to settlement Be comfortable liaising with contractors/Surveyors and point people in the right direction as required

Experience of overseeing claims workloads with the ability to delegate and allocate proportionally Be able to recognise if team members require extra support as well as being happy to help out if needed to enable to the claims process to run smoothly and effectively Exceptional communication skills, verbal, face to face and written Be comfortable working in an office environment Monday to Friday – either full-time or part-time