Operational Compliance Specialist

At Certn, we’re changing how trust works with The World’s Easiest Background Check. We’ve raised $127M+, earned Deloitte Fast 50 recognition three years in a row, and we’re still only scratching the surface. Our goal is straightforward: help people move faster - into jobs, homes, and opportunities - by simplifying the path to trust.

We’re not a traditional background screening company. We’re a team of curious, collaborative builders who care about solving real problems for real people. We challenge each other, move fast, and have fun doing it. If you want to grow, make an impact, and help shape products used by millions, this is your place. Let’s build what’s next, together.

The Operational Compliance Specialist brings execution capacity to the company's privacy and EMEA compliance programs. This role translates legal and regulatory requirements set by the Senior Counsel, Privacy and Senior Compliance Officer into reliable, repeatable operational processes - handling subprocessor management, data retention, client privacy communications, EMEA reporting obligations, and technical access compliance. This person also serves as a practical resource for privacy-adjacent process work across the business.

Technical Privacy Compliance

• Maintain the subprocessor register; manage the end-to-end process for reviewing, onboarding, and notifying clients of subprocessor changes in line with contractual and regulatory obligations

• Administer data retention schedules - tracking retention periods by data category and jurisdiction, coordinating deletion and archiving activities, and maintaining supporting documentation

• Support access control compliance, including maintaining records of data access permissions and assisting with periodic access reviews

• Manage the data subject rights (DSAR) intake process: log requests, coordinate fulfilment across internal teams, and ensure regulatory response deadlines are met

• Support the privacy office in monitoring and testing activities and audits, notably by ensuring proper documentation and tracking of the controls and related findings

• Ensure that compliance documentation remains up-to‑date and support the management and handling of any relevant registries of processing activities and risks assessments

Client Privacy Communications

• Act as a first point of contact for client compliance queries relating to privacy and EMEA regulatory matters, escalating to Kenny or Tom Brady as appropriate

• Prepare and issue subprocessor update notices and other privacy-related client communications

• Maintain client-specific compliance records relating to data processing agreements and privacy obligations

EMEA Regulatory Operations

• Track EMEA jurisdiction‑specific reporting requirements and filing deadlines; coordinate preparation in support of the Senior Counsel, Privacy and Senior Compliance Officer

• Maintain the EMEA compliance calendar and assist with regulatory correspondence

• Support credentialing and onboarding/offboarding compliance processes for EMEA clients and vendors

• Apply a working knowledge of regulated criminal‑record screening across the UK disclosure regimes (DBS, Disclosure Scotland, and AccessNI), including the distinct check levels available under each and the eligibility rules that govern which level a given role qualifies for

• Understand Certn's obligations when acting as, or supporting clients who rely on, a registered body, umbrella body, or responsible organisation, including the duty to confirm role eligibility, verify applicant identity, and handle disclosure results in line with each agency's code of practice

• Audit screening files for eligibility accuracy and procedural compliance, and prepare first‑line responses to client and…