Delivery Operation Role

Who We Are At JINGDONG Logistics (JD Logistics), part of , we are a leading technology-driven supply chain and logistics solutions provider under  Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global ReachJINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, Joy Logistics and Joy Express, as we continue scaling ’s international logistics footprint.

Learn more about who we are and what we do:  We Offer Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Planning Manager – Big & Bulky Big & Bulky team, reporting to Head of Big and Bulky (there’s an advantage to the plan being independent of the operational execution)
Responsibilities Coordinate the current (manual) delivery planning process, share best practice amongst the sites to achieve a consistent process

Work with the functional line team (central experts) to develop and then implement a great delivery scheduling tool to deliver efficient routing, and meet the customer proposition. Ensure that the customer journey is considered and the delivery station operations.

Work with the functional line team (central experts) to develop an installations planning tool that will integrate with the delivery planning tool to allow efficient use of delivery and installations resources and a great customer experience

Develop the process for capacity planning and resource deployment for the B&B network and measure actual vs plan

If appropriate develop a system solution

Skills

Ability to engage the various parties involved in the process and to secure buy into to consistently use best practice

Ability to analyse the data to optimise the planning process

Ability to assess the operability of the process and to support the operations team to execute

Ability to migrate an operational process to be a system process and to be able to collaborate with the central team to execute

Ability to find the right balance between putting the customer first and optimising for efficiency

Relevant Experience / Qualifications Operational background with project / process change

Data analysis

Experience of route/installation/capacity planning

Experience of implementation new systems in an operational context

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

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Take the next step in your career, apply now and explore the opportunities we have to offer.
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