Maintenance & Repairs Admin Team Leader

Job Description

Maintenance & Repairs Admin Team Leader

Property Services | Squared Housing Association

Hours: 37 hours per week (full-time)

Salary: £33,000 per annum

Location: Office-based – Bramingham Business Centre, Unit B2, Enterprise Way, Luton LU3 4BU

Reporting to: Property Services Manager

Responsible for: Maintenance & Repairs Admin Coordinators

Squared is a not-for-profit housing association that has been providing affordable homes across Luton and South Bedfordshire since 1962. We’re proud of our friendly, inclusive culture and our commitment to placing the customer at the heart of everything we do.

Our mission is to provide Homes, Support and Opportunity. We believe housing is a foundation for positive change, and we work proactively to support our customers to move forward in ways that suit them. We’re growing, ambitious, and always looking for people who share our values and enjoy getting things done.

Our Property Services team looks after around 700 properties, including homes, hostels and office premises. We work closely with in-house colleagues and trusted external contractors to deliver high-quality, compliant and customer-focused maintenance and repairs services. The team works collaboratively across departments and plays a key role in Squared’s success.

We’re looking for a proactive and customer-focused Maintenance & Repairs Admin Team Leader to lead and support our Maintenance & Repairs Admin Coordinators.

This is a hands‑on role where you’ll oversee the day‑to‑day coordination of repairs, voids, planned works and compliance activity, ensuring services are delivered efficiently, safely and to a high standard. You’ll act as the main escalation point for the team, manage workflows and priorities, and work closely with the Property Services Manager to drive performance, compliance and continuous improvement.

The role is predominantly office‑based, with occasional meetings or site visits as required.

• Leading, supporting and developing a small team of Maintenance & Repairs Admin Coordinators
• Overseeing the scheduling and delivery of voids, responsive repairs, planned works and compliance activity
• Acting as the primary escalation point for complex issues and service challenges
• Ensuring all repairs and maintenance works are completed within agreed timescales and accurately recorded
• Monitoring and supporting compliance with statutory requirements, including Awaab’s Law
• Working closely with contractors, inspectors and operatives to ensure quality, value for money and timely completion of works
• Supporting invoice approval, work order completion and maintenance dashboard updates
• Contributing to policy, procedure and process development
• Supporting the Property Services Manager with KPI monitoring, reporting and target setting
• Managing change effectively and communicating updates clearly to the team
• Preparing reports, meeting updates and minutes for internal and external meetings

• Ensuring compliance with health and safety legislation, including gas, electrical and fire safety
• Making sure all essential information is clearly communicated to enable safe and compliant delivery of works
• Keeping knowledge up to date through training and development

• Ensuring customers are kept informed and satisfied throughout the repairs process
• Overseeing customer satisfaction feedback and using insight to drive service improvements
• Supporting complaint handling, disrepair cases and performance reporting
• Escalating recurring issues or improvement opportunities to the Property Services Manager

You’ll be an organised, confident and supportive team leader with experience managing maintenance and repairs services. You’ll enjoy leading people, solving problems and working collaboratively to deliver high‑quality, customer‑focused outcomes.

• Experience leading and supporting a small operational team
• Strong knowledge of housing maintenance, repairs and compliance requirements
• Excellent communication and customer service skills
• Confidence managing performance, priorities and change
• A proactive approach to continuous…