Senior Manager Ground Operations Services

Job Description - Senior Manager Ground Operations Services (16710)

Job Description

Senior Manager Ground Operations Services ( 16710 )

Description

Company

When it comes to innovation and achievement, there are few organisations with a stronger track record than easy

Jet. Over the past 30 years, we have transformed short‑haul travel across the UK and Europe, operating a growing fleet of over 300 aircraft and carrying more than 95 million passengers annually across an extensive network of over 1,000 routes.

Our success is driven by our people — talented, forward‑thinking individuals with a shared passion for delivering safe, efficient and affordable travel. We are generation easy

Jet, united by our “Orange Spirit”.

The Team

This is a pivotal leadership role within the Ground Operations Delivery function, reporting to the Head of Ground Operations Delivery. As Ground Operations Services Senior Manager, you will oversee four key operational service areas:
Baggage Services, Accessibility (PRM), Immigration and Fuel Supply Chain. You will lead the respective managers for each function, ensuring seamless coordination, regulatory compliance, and outstanding service delivery.

You will act as a key link between the Ground Ops delivery team, Customer Experience, third‑party providers and regulatory bodies—driving safety, operational excellence and continuous improvement to make life easier for our customers and our people.

Read on if you:

• Have proven leadership experience managing high performance teams, ideally within aviation or complex operational environments
• Enjoy leading teams, shaping strategy and driving improvement in a fast‑paced environment
• Can be in our fantastic Luton head office 3 times per week

As Ground Operations Services Senior Manager, you will be responsible for end‑to‑end oversight of ground services, ensuring operational performance, regulatory compliance and a brilliant customer experience. You will:

• Oversee baggage, PRM, immigration and fuel supply chain operations
• Monitor SLAs, KPIs and drive service improvements
• Lead cost control and digitalisation initiatives
• Manage supplier performance and support contract activities
• Champion safety, compliance and a customer‑focused culture
• Act as escalation point for operational disruptions
• Provide clear leadership and regular operational updates
• Lead continuous improvement across four key domains, embedding AI and emerging technologies at the heart of our services, while fostering a culture of curiosity, innovation and experimentation

• 7+ years’ senior experience in airport ground operations
• Strong knowledge of baggage, PRM, fuel and immigration processes
• Proven leadership of managers and cross‑functional teams
• Experience with cost control, digitalisation and supplier management
• Excellent stakeholder management and communication skills
• Calm under pressure, with a passion for operational excellence and customer service
• Strong commercial awareness and regulatory knowledge (CAA, EASA, DfT, etc.)

What you’ll get in return:

• Competitive base salary
• Up to 30% bonus
• BAYE, SAYE & Performance share schemes
• Private healthcare
• Flexible benefits package
• Excellent staff travel benefits

This is a permanent role based in Luton and will be 40 hours per week. We support hybrid working and spend 60% of our time per month in the office.

At easy

Jet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at

We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.

Ground Operations