Operations Support Manager

Operations Support Manager

Barnet | £37,000 per annum | 42.5 hrs per week

Looking to make a visible impact in your community? We’re looking for an experienced and community‑focused Operations Support Manager to play a central role in supporting the delivery of our parking enforcement operations across Barnet.

This is a fast‑paced, hands‑on role focused on driving operational excellence, ensuring contractual compliance, and supporting our frontline teams to deliver safer neighbourhoods.

As Operations Support Manager, you’ll be supporting the Assistant Contract Manager in ensuring KPIs, service levels and contractual requirements are consistently achieved. You’ll act as a vital link between on‑street enforcement, office functions and client stakeholders and use insight, data and strong leadership to consistently improve performance.

This role is ideal for someone who thrives on problem‑solving, accountability and continuous improvement. You’ll combine strong operational oversight with a neighbourhood‑focused mindset, building effective local relationships to help create safer neighbourhoods. You’ll lead and develop Supervisors, monitor enforcement activity and performance trends, and proactively implement improvements to ensure service delivery.

• Supporting the Assistant Contract Manager in the smooth and compliant delivery of the contract
• Leading, motivating and developing a team of Supervisors
• Managing employee relations, performance, absence and disciplinary processes
• Monitoring KPIs and service delivery standards, identifying trends and implementing remedial action
• Producing performance reports and analysing operational data to drive improvement
• Managing deployment of resources to ensure contractual coverage and effectiveness
• Monitoring budgets and controlling operational spend (payroll, uniform, supplies, etc.)
• Ensuring health & safety and quality standards are maintained in line with contractual and ISO requirements
• Identifying opportunities for service improvement and business development within the contract
• Working closely with residents, local businesses, councillors and the Metropolitan Police to support safer neighbourhood initiatives

• Minimum 12 months’ recent management experience at Team Manager level (or equivalent) managing Supervisors or similar roles
• Strong people‑management skills
• Experience handling performance management and disciplinary processes
• Proven experience monitoring KPIs and producing reports
• Ability to collect, interpret and analyse data to inform decision‑making
• Confident communicator with experience presenting to management level
• Experience in a client‑facing environment
• Good working knowledge of MS Office
• Full, clean UK driving licence

• A leadership role with real community impact
• Opportunity to influence performance, culture and service delivery
• Supportive management team with development opportunities
• Competitive salary and flexible working approach

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating environment where successes are shared, development is encouraged, and excellence is recognised.