Senior Manager Ground Operations Services

Company Easy Jet has been a leader in innovation and achievement for over 30 years, transforming short‑haul travel across the UK and Europe. We operate a fleet of more than 300 aircraft and serve more than 95 million passengers annually on over 1,000 routes.

As a pivotal leadership role within the Ground Operations Delivery function, you will report to the Head of Ground Operations Delivery and oversee four key operational service areas:
Baggage Services, Accessibility (PRM), Immigration, and Fuel Supply Chain. You will lead the respective managers for each function, ensuring seamless coordination, regulatory compliance, and outstanding service delivery. You will act as a key link between the Ground Ops delivery team, Customer Experience, third‑party providers, and regulatory bodies—driving safety, operational excellence, and continuous improvement to make life easier for our customers and our people.

• Have proven leadership experience managing high‑performance teams, ideally within aviation or complex operational environments.
• Enjoy leading teams, shaping strategy, and driving improvement in a fast‑paced environment.
• Can be in our fantastic Luton head office 3 times per week.

• Oversee baggage, PRM, immigration, and fuel supply chain operations.
• Monitor SLAs and KPIs and drive service improvements.
• Lead cost control and digitalisation initiatives.
• Manage supplier performance and support contract activities.
• Champion safety, compliance, and a customer‑focused culture.
• Act as escalation point for operational disruptions.
• Provide clear leadership and regular operational updates.
• Lead continuous improvement across the four key domains, embedding AI and emerging technologies while fostering a culture of curiosity, innovation, and experimentation.

• 7+ years of senior experience in airport ground operations.
• Strong knowledge of baggage, PRM, fuel, and immigration processes.
• Proven leadership of managers and cross‑functional teams.
• Experience with cost control, digitalisation, and supplier management.
• Excellent stakeholder management and communication skills.
• Calm under pressure, with a passion for operational excellence and customer service.
• Strong commercial awareness and regulatory knowledge (CAA, EASA, DfT, etc.).

• Competitive base salary.
• Up to 30% bonus.
• 25 days holiday.
• BAYE, SAYE & Performance share schemes.
• 7% pension.
• Life Assurance.
• Private healthcare.
• Flexible benefits package.
• Excellent staff travel benefits.

This is a permanent role based in Luton and will be 40 hours per week. We support hybrid working and spend 60% of our time per month in the office.

At easy

Jet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at

Ground Operations

United Kingdom, London Luton Airport

Ground Operations

Full‑time

26/02/2026, 5:59:00 PM