Day Shift Supervisor- FTC Depot

We’re looking for a proactive Day Shift Supervisor to keep our warehouse operations running smoothly and ensure every customer receives their appliance on time. You’ll take ownership of preparing delivery and installation runs each morning, monitoring progress throughout the day, and resolving any issues quickly and professionally.

This is a hands-on role where you’ll support our self-loading depot, ensure all vehicles are roadworthy and compliant, and provide ongoing assistance to our Drivers, Quality, and People teams.
Salary: £27,000 per annum

Hours:

40 hours per week

Shift Pattern:5 on 3 off, 5 on 2 off (4am-1pm)

Contract:

Full-time, Permanent

Location:

Park Avenue Industrial Estate, Park Avenue, Luton, Bedfordshire LU3 3BP

Prepare and oversee daily delivery and installation runs to ensure timely dispatch.
Monitor operations throughout the day, resolving issues promptly to maintain service standards.
Check all vehicles leaving the depot for security, legality, and compliance with transport legislation.
Complete daily in-house reports for the Depot Manager.
Support and guide drivers, handling queries professionally and efficiently.
Conduct alcohol testing when required and ensure compliance with company policies.
Manage transhipping and reloads to keep operations flowing smoothly.
Debrief vehicles returning from delivery and installation runs, addressing any issues or damages.

Strong understanding of transport legislation and logistics operations.
Ability to build positive relationships under pressure and maintain professionalism.
Confident decision-making skills when the Depot Manager is unavailable.
Quick problem-solving ability and adaptability to changing situations.
Excellent verbal and written communication skills.
Competent in Microsoft Office, particularly Excel.

We’re big on appliances and electricals, REALLY big. Washing machines, fridge freezers and TVs? They’re our bread and butter. Mobiles, Airwraps and Ring doorbells? Yep, those too. If it plugs in, powers up or makes life easier, AO probably has it.

But we’re more than that… For over 25 years, trust has been at the heart of everything we do, helping us become the UK’s most trusted electrical retailer. Our customers rate us 4.9 on Trustpilot from nearly ONE MILLION reviews and more 5-star ratings than any other UK electrical retailer, because they know they can rely on us and it’s the exact same for our AOers too.

We truly believe it’s more than just a job, we genuinely care about each other and our impact on making our customers lives easier, by helping them brilliantly. Everyone here knows how their role makes a difference. Our people are our superpower, so, when it comes to finding new AOers, we know it’s about more than just a CV, it’s about what makes you, YOU.

• 31 days holiday
• At least 5% contribution pension scheme
• Exclusive Staff Discount
• Enhanced Maternity, Paternity and Adoption Packages
• Expression of wish service
• Make a difference days (x2 fully paid charity days a year)
• Share-save Scheme

To see all our benefits and perks, visit our AO Benefits page.