Client Services Manager

Location: Hybrid — Luton with occasional travel to Stevenage

Salary: Competitive + Attractive Benefits Package

Contract: Permanent

Guidant Global has been awarded an exciting new contract to deliver a defence client’s full Learning & Development (L&D) administration service, covering approximately 16,000 annual training bookings. We are now seeking an experienced Client Services Manager to lead this high‑profile service line, ensuring exceptional delivery, seamless operations, and strong client engagement from day one.

This is a pivotal role with real impact — you’ll shape a newly launched service, lead a dedicated team, build trusted relationships with senior stakeholders, and champion continuous improvement across all elements of the L&D operation.

If you thrive in a fast‑paced environment, love building structure from complexity, and bring a calm, solutions‑led leadership style, this is an opportunity to elevate and influence a growing area of our Services Procurement business.

• 5+ years’ experience in operations, managed services, or service delivery
• Proven leadership skills with experience developing teams
• Excellent stakeholder management and communication
• Strong analytical ability and skilled in Excel, reporting and MI
• Experience improving processes and driving service performance
• MSP/shared services experience
• Eligible for Security Clearance (SC)
• L&D or training operations background
• Defence or public sector exposure
• Supplier management or project management experience

• The chance to shape and grow a newly launched service line
• Visible impact with a long‑standing, high‑trust client
• A collaborative, values‑driven team that supports innovation and autonomy
• Strong development pathways within Services Procurement
• A culture that celebrates curiosity, impact, and genuine human connection

If you’re passionate about delivering exceptional service and want to be part of building something meaningful, we’d love to hear from you.