Digital Adoption and Change Manager

At Luton Council, we are committed to delivering excellent services that meet the needs of our diverse community. We believe our people are our greatest asset and we are dedicated to fostering a supportive and inclusive workplace. Our ambitious Luton 2040 Vision – that no‑one in Luton will have to live in poverty – is at the heart of everything we do.

We recognise that our people are remarkable, talented, committed and passionate about serving our residents. It’s an awesome time to join. We have more than £5bn of investment underway across multiple developments, as part of Step Forward Luton. This is Luton’s moment, be part of it. The people of Luton depend heavily on this council – and that means our workforce!

Are you ready to realise the remarkable and help us deliver our vision? We welcome applications from all sections of the community and are committed to developing a workforce that reflects the diversity of our borough.

We’re looking for an Adoption & Change Manager to play a pivotal role in shaping how our organisation embraces Microsoft 365 and new ways of working. In this role, you’ll ensure technology investments translate into measurable business impact—by preparing people for change, managing the real‑world impacts of new digital services, and driving confident, sustained adoption across the organisation. This is your chance to play a pivotal role in preparing colleagues for digital change, supporting them every step of the way, and ensuring our investments translate into measurable business impact.

• Shape how Luton Council embraces digital transformation and new technologies.
• Coordinate people‑focused change management initiatives for Microsoft 365 and beyond.
• Lead training, early life support, and user enablement programmes.
• Embed modern, effective ways of working into daily operations.
• Drive confident, sustained adoption of digital services.

• A degree or equivalent qualification in a relevant subject, plus a practitioner‑level professional qualification.
• Demonstrable knowledge of equality issues and legislation.

• Proven experience in leading digital adoption, change management, or transformation programmes.
• Excellent communication skills to inspire and support colleagues.
• A collaborative approach, thriving in cross‑functional teams.
• Strong organisational skills, able to manage competing priorities and deadlines.
• Knowledge of Microsoft 365 and digital workplace best practices is highly advantageous.

• Leading Business Change and Adoption for Digital or Technology enabled change.
• Delivering User Adoption and Embedment into Business‑as‑Usual.
• Stakeholder Engagement at Multiple Levels (Including Senior Leadership).
• Training, Enablement, and User Support Coordination.
• Managing Change Impacts and Readiness Risks.
• Measuring Adoption and Demonstrating Value.

Salary: M2 Grade from £42,839 to £46,142

Hours:

37 hours per week

Contract:

Permanent

We are committed to delivering excellent services that meet the needs of our diverse community. We welcome applications from all sections of the community and are committed to developing a workforce that reflects the diversity of our borough.

Please apply via the Luton Website providing an updated CV and Supporting Statement. Closing date for applications is 15 March 26. Interviews will be held week of 23 March 26. Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions;

and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the…