Merkur Slots Venue Manager

Venue Manager – Luton

Salary: £36,340.20 per annum plus bonus opportunities. Hours per week: 45 full‑time.

We’re a passionate, customer‑focused business that thrives on providing a warm welcome to our patrons. Our employees are at the heart of our venues, and we invest in their training and support. We’re looking for enthusiastic leaders who can thrive on a challenge and will benefit from our high‑quality training.

As a Venue Manager you will:

• Maximise sales through marketing and promotional activities.
• Maintain the highest standards of presentation and customer service.
• Manage the venue’s performance and profitability.

• Management experience within retail, hospitality or gambling sector.
• Experience with management reporting, budgeting and profit & loss reports.
• Experience creating staff rosters and administering staff management.
• Excellent communication and organisational skills.
• Ability to work to budgeted targets.
• Flexibility to work day and night shifts (if venue is a 24‑hour operation).
• Understanding of budgeting and profit & loss reporting.
• Ability to manage and resolve staff performance and misconduct.
• Experience in developing a team and delivering training.

• 28 days holiday (including Bank Holidays).
• Quarterly Bonus Scheme.
• Excellent career progression opportunities.
• Contributory pension scheme.
• Life assurance.
• Discounts with high street retailers and restaurants through our benefits portal.
• Employee assistance programme.

• Overall responsibility for the performance and profitability of a licensed gaming centre.
• Champion company standards and best practice within the venue.
• Deliver marketing, promotional activities and events correctly.
• Maintain physical and personal security, and control cash/assets with minimised risk of loss.
• Provide excellent customer service, building and maintaining relationships with regular customers.
• Operate in accordance with the Gambling Commission Consumer Protection Act (LCCP).
• Develop and train your team according to company policies and product launches.
• Ensure staff are properly managed, and address poor performance or misconduct in a timely manner.
• Recruit and train new team members.
  
  Stay aware of market and competitor trends.
• Ensure cash collections are carried out in compliance with company procedures.
• Monitor and analyse machine income levels, and achieve KPIs and audits.
• Adhere to health and safety practices and procedures, ensuring the venue operates safely.
• Complete all administration tasks on time and to standard.
• Actively manage and promote safeguarding and social responsibility measures.
• Respond positively and appropriately to all customer feedback and enquiries.
• Maintain a high standard of personal presentation and enforce dress code.
• Discourage harassment, bullying, victimisation or discrimination of any kind against employees, managers or customers.

MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground, including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.