Services Manager

We are seeking an experienced Housing Manager to lead a busy Homes Team delivering high-quality housing management services across general needs, sheltered and private leased properties.
You will drive service performance, manage landlord relationships, and ensure customers sustain successful tenancies through proactive management of arrears, ASB and safeguarding.
Key Responsibilities

• Lead and develop a housing management team
• Oversee tenancy management, rent arrears, ASB and safeguarding
• Manage private landlords and lease agreements
• Monitor KPIs including voids, rent collection and performance targets
• Improve processes, efficiency and service delivery
• Manage budgets and ensure compliance with housing legislation
• Build partnerships with local authorities and external agencies

• Experience in housing management / social housing
• Strong knowledge of tenancy law, landlord responsibilities and housing policy
• Proven team leadership and performance management
• Experience managing KPIs, budgets and service delivery
• Excellent communication and stakeholder management

• CIH Level 4 (or working towards)
• Experience with housing systems (MRI, Reapit, etc.)
• Knowledge of property maintenance

• Leadership and decision-making
• Customer-focused and results-driven
• Problem-solving and conflict resolution
• Strong organisational and analytical skills

• Full UK driving licence and access to a vehicle
• Flexible working approach