Housing Manager

Are you a commercially minded, result driven leader looking to take on an operational management role? We are recruiting for an experienced housing manager in a hand-on, customer focused position.

The ideal applicant will have experience within lettings and property management and be able to offer an exceptional level of service on a day to day base to current landlords, tenants and associated partners.

• Manage, coach and develop the homes team, hold regular 1 to 1's to shape clear paths for development and progression
• Manage void levels, rent collections, arrears management and associated KPI's
• Ensure manageable workflows, analyse trends and continually work to improve costs
• Build partnerships with the support team, property services, finance and local authorities
• Continually develop and build the property portfolio
• Evaluate operational risks and best practices
• Ensure anti-social behaviour is monitored and appropriately actioned
• Manage complaints
• Attend networking and partnership meetings
• Take accountability

• Similar industry experience - social housing, housing association, private lettings
• Strong knowledge of property maintenance, landlord management and residential leases
• Experience using CRM
• Solid experience with budget control
• Management experience
• A full UK driving licence and own vehicle