Service Manager

Job Overview

We are seeking an experienced and dynamic Forensic Operational Service Manager to lead the delivery of high-quality forensic services within a complex and fast-paced environment.

This is a key leadership role responsible for overseeing operational performance, service delivery, quality standards, workforce management, and continuous improvement initiatives. The successful candidate will ensure that forensic services are delivered efficiently, safely, and in compliance with all relevant regulatory, legal, and accreditation requirements.

Working closely with senior leaders, operational teams, and external stakeholders, you will play a pivotal role in shaping and developing forensic services to meet current and future demands.

• Lead the day-to-day operational management of forensic services.
• Ensure delivery of services in line with agreed performance targets and quality standards.
• Monitor and improve operational performance through the use of KPIs, audits, and service reviews.
• Manage budgets, resources, workforce planning, and staffing requirements.
• Lead, motivate, and develop multidisciplinary teams to achieve excellence in service delivery.
• Ensure compliance with relevant legislation, regulatory frameworks, accreditation standards, and organisational policies.
• Identify, manage, and mitigate operational risks.
• Develop and implement service improvement and transformation initiatives.
• Build effective relationships with internal and external stakeholders, including criminal justice partners, healthcare providers, law enforcement agencies, and regulatory bodies.
• Produce operational reports and provide assurance to senior management regarding service performance and quality.

Valuing you. Recognising your dedication. At EPUT, we look after you.

• Receive supervision and support to help you fulfil your potential.
• Join an inclusive EPUT community and connect with others through engagement events and equality or champion networks.
• If you need help, we provide mental health and wellbeing services, occupational health advice and counselling.

• 27 days holiday, plus bank holidays, rising to 33 days after 10 years’ service.
• Excellent pension of up to 14.5% of your pensionable pay.
• Staff discounts include Blue Light Card, NHS discount offers, and staff benefits.
• £8K relocation package if you move to Essex to join us
• Season ticket loans are interest-free to cover the cost of travelling to and from work via tram, rail, or bus.

• Job share:
  Applications for job shares are welcomed.

Please be aware that, due to current allocation constraints, Certificates of Sponsorship (CoS) are being prioritised for registered roles at this time.

Important note:

please ensure that as part of your application, you include professional references with business contact information covering your last three years of employment history. We are unable to accept personal or character references.

As a newly appointed employee, you are responsible for incurring the cost of your initial DBS check relevant to your post; the amount will be deducted from your first salary with the Trust.

Our Trust is an Equal Opportunities Employer. We particularly welcome applications from people with experience of using mental health services. We also hold the Disability two tick symbol and have made the pledge to commit to employing more people with learning disabilities, we encourage people with a disability to apply. If you require this application form in another format i.e. Braille or audio tape etc, please contact the Recruitment Department on or email epunf and we can arrange for this to be dispatched to you.

The Trust has the right to expire vacancies prior to the closing date if they so wish. The Trust makes every attempt to contact all applicants and we strongly advise that you check the email account which is registered with NHS Jobs regularly, we would advise however due to the high number of applications we receive that if you have not heard from us within three weeks of the closing date your application has been unsuccessful on this occasion.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expect all staff to undertake this commitment. Applicants will be subject to robust safer recruitment processes.

Important Notice:
Recently the Health and Social Care Act 2008 (Regulated Activities) (Amendment) (Coronavirus) Regulations 2021 (the Regulations) which amended on 22 July 2021 and come into force on 11 November 2021 that anyone directly employed to work in a Care Home or who are required as part of their role to be deployed to a CQC registered care home are required to have had both their COVID vaccinations, unless they are exempt.

This is therefore a requirement of this role and will form part of our pre-employment checks.

Please note - staff who are formally at risk within the organisation will be given priority in securing alternative…