Hostel Services Manager

Full-time Permanent Manager

Supported Housing | Squared Homes

Contract: Permanent

Hours: 37 hours per week (Monday to Friday)
Participating in a planned on-call rota with Team Leaders, including evenings, weekends and bank holidays, responding to emergency incidents and providing timely advice, direction and decision-making.

Location: Luton (agile working across oursupported housing properties)

Essential Car User Allowance paid in addition to mileage reimbursement

About Squared

Squared is a not-for-profit housing association supporting communities across Luton and South Bedfordshire since 1962. We are a welcoming, inclusive organisation where people feel valued, supported and empowered to make a real difference.

• 33 days annual leave (including bank holidays), increasing with service (up to 38 days)
• Option to buy or sell up to 5 days leave
• Free Health Cashplan (after probation)
• Canada Life WeCare Employee Assistance Programme
• Pension scheme (Squared contributes 1.33% of employee contribution up to 8%)
• Life Assurance
• Staff benefits portal with shopping discounts
• Essential Car User Allowance (in addition to mileage payments)
• Flexible, supportive working approach

About Supported Housing

Supported Housing is a vital part of Squared Housing’s service delivery. We provide tailored support to Luton residents living in our temporary and shared accommodation. Adopting a person‑centred coaching approach, we aim to empower customers to help themselves in a secure, safe and stable environment. With the appropriate support, we work toward customers achieving their own best potential and enabling a smooth transition into successful independence in the community.

About the Role

Supported Housing is a crucial part of the business. As a Service Manager you will have responsibility for oversight of the ongoing management of the secure, safe and supported accommodation provided to all by the ‘Team Leaders’ and ‘Support Coaches’ to deliver the best possible outcomes for our customers.

Excelling in both written and verbal communications, you will be responsible for leading the Hostel Services Team, ensuring our customers receive only excellent service.

You will promote and ensure a psychologically informed way of working by all to provide a service which is flexible and adaptive to the changing needs of customers and the team.

You will lead your team, empowering them to work collaboratively to provide consistent boundaries and a trauma informed approach to practical honest support, good housing management and strong financial control; working closely with our Independent Living Housing Services’ team you will ensure the seamless provision of a complete housing and support solution to our customers throughout their personal journey with Squared.

Working with Luton community support groups, LBC, partner agencies and our internal organisational expertise, you will be responsible for ensuring your team have the tools, support and adequate resource to provide a safe environment in which to build a customer’s confidence and promote opportunities for positive change and development.

You will be expected to set clear objectives for your team delivering measured outcomes for the business as you build on your personal development and as the role evolves.

You will report directly to the Head of Homes providing headline information with highlights of key business drivers, opportunities and threats to the ongoing success of the service and wider organisation.

• Having full oversight of the ongoing management of the secure, safe and supported accommodation provided to all customers by the Team Leaders and Support Coaches to deliver the best possible outcomes for our customers.
• Taking full line management responsibility for the mentoring, supervision and development of the Hostel Services Team Leaders, Hostel Coordinator, and specialist tendered services Support Coaches.
• Being responsible for ensuring the support and supervision delivered by the Team Leader and Support Coaches under them is relevant, responsible and follows best practice establishing and addressing learning and development needs.
• Working in collaboration with…