Hostel Services Manager

Hostel Service Manager

Contract:

Permanent

Salary: £40,000 - £42,500 per annum (depending on experience)

Hours:

37 hours per week (Monday to Friday) – Participating in a planned on‑call rota with Team Leaders, including evenings, weekends and bank holidays, responding to emergency incidents and providing timely advice, direction and decision‑making.

Location:

Luton (agile working across our supported housing properties)

Essential Car User Allowance paid in addition to mileage reimbursement.

Our client is a well‑established, values‑led not‑for‑profit organisation providing high‑quality supported housing services. They are seeking an experienced Hostel Services Manager to lead a dedicated team delivering safe, person‑centred accommodation and support services for vulnerable adults.

• Lead, motivate and develop a multidisciplinary supported housing team.
• Oversee service quality, safeguarding, tenancy sustainment and customer outcomes.
• Manage operational performance, budgets, income collection and key performance indicators.
• Drive continuous improvement through effective service reviews and process development.
• Ensure compliance with housing legislation, safeguarding requirements and organisational policies.
• Build effective partnerships with local authorities, commissioners and community organisations.
• Support strategic development of supported housing services.
• Participate in a planned on‑call rota covering evenings, weekends and bank holidays.

• Significant management experience within supported housing, homelessness, social care or a related environment.
• Proven experience leading and developing high‑performing teams.
• Strong understanding of working with vulnerable adults and person‑centred support.
• Excellent leadership, communication and stakeholder management skills.
• Experience managing operational performance, budgets and service improvement initiatives.
• Strong organisational skills with the ability to manage competing priorities.
• Sound knowledge of safeguarding, risk management and housing‑related legislation.
• Full UK driving licence and access to a vehicle.

• Relevant qualification in housing, social care, leadership or a related discipline.
• Experience working with local authorities and commissioned services.
• Knowledge of welfare benefits and homelessness services.
• Experience with grant‑funded or externally commissioned projects.
• Coaching and mentoring experience.

• 33 days annual leave (including bank holidays), increasing with service (up to 38 days).
• Option to buy or sell up to 5 days leave.
• Free Health Cashplan (after probation).
• Canada Life WeCare Employee Assistance Programme.
• Pension scheme (Squared contributes 1.33% of employee contribution up to 8%).
• Life Assurance.
• Personal Accident Cover.
• Staff benefits portal with shopping discounts.
• Essential Car User Allowance (in addition to mileage payments).
• Flexible, supportive working approach.

Salary of £40,000‑£42,500 depending on experience.

Excellent annual leave entitlement with additional leave purchase options.

Pension scheme.

Health and wellbeing benefits including Employee Assistance Programme.

Life assurance and additional employee benefits.

Flexible, supportive working environment.

Genuine opportunity to shape and improve supported housing services while making a lasting impact within the local community.