Services Manager

Supported Housing Services Manager

Location:

Luton, Bedfordshire Salary: £40,000 - £42,000 Permanent | Full-time We are working with a well-established not-for-profit housing association to recruit a Hostel Services Manager to lead the effective delivery and development of its supported accommodation services across Luton. This is a key management position with responsibility for ensuring customers receive safe, secure and high-quality accommodation alongside effective, person-centred support. The Opportunity This is an excellent opportunity for an experienced Hostel Services Manager, Supported Housing Manager or Housing Services Manager to take ownership of a key service, lead a dedicated team and help shape the future delivery of supported accommodation.

If you are looking for a role where you can make a genuine difference to customers while driving operational performance and service improvement, we would be keen to hear from you.

The Role As Supported Housing Services Manager, you will:
Lead, manage and develop a team of Team Leaders, Coordinators and Support Coaches . Have overall oversight of the safe, secure and effective management of supported accommodation. Promote a trauma-informed and psychologically informed approach across the service. Set clear objectives and performance measures, driving accountability and continuous improvement. Monitor key performance indicators including voids, rent collection, arrears, customer satisfaction and tenancy sustainment .

Ensure safeguarding concerns, complaints and operational risks are managed effectively. Maintain high standards of housing management, support delivery, record keeping and internal auditing. Work closely with Finance, Property and Housing teams to ensure effective management of income, repairs, compliance and voids. Build strong relationships with local authorities, community organisations, partner agencies and external stakeholders . Identify opportunities for grants, tenders and service development, supporting bids and submissions where appropriate.

Ensure services comply with relevant legislation, regulation, policies and best practice. Take accountability for service budgets, income management and financial performance. Produce regular performance reports, identifying areas for improvement and taking appropriate action. Contribute to the wider Homes with Support strategy and organisational objectives. About You We are looking for an experienced housing or supported housing professional with:
Experience managing supported housing, hostel or similar services . Proven experience of leading, motivating and developing teams. Strong knowledge of housing management, tenancy sustainment and safeguarding . Experience managing budgets, KPIs, performance and operational risk. A good understanding of relevant housing legislation, regulation and best practice. Experience working with local authorities and external support agencies . Excellent written and verbal communication skills.

A proactive, organised and solutions-focused approach. Resilience and the ability to manage complex and challenging situations. A genuine commitment to delivering excellent customer service and positive outcomes. Apply If you're an ambitious housing profesisonal looking to make a lasting impact within a values-driven housing association, we'd love to hear from you. For a confidential discussion and further information, please contact