Senior Manager, Professional Services

Ellucian powers innovation for higher education, partnering with approximately 3,000 customers across 50 countries, serving more than 21 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future.

These solutions and services span the entire student lifecycle, including data-rich tools for student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners and user community of more than 45,000 provides best practices leading to greater institutional success and achieving better student outcomes.

Ellucian is seeking an experienced Senior Manager, Professional Services to lead our regional Solution Architecture team across EMEA and Eastern North America, while playing a key role in shaping how we deliver successful SaaS transformations for higher education institutions.

This leadership role brings together people management, solution architecture, consulting operations, and delivery excellence. You will ensure our Solution Architects are equipped, effectively deployed, and delivering high-quality customer outcomes, while connecting regional delivery needs with Ellucian's global methodology, tooling, and implementation practices.

The ideal candidate combines strong enterprise SaaS delivery experience with the ability to lead distributed teams, influence global stakeholders, and turn practical delivery insights into scalable improvements.

• Lead, coach, and develop a distributed team of Solution Architects across EMEA and Eastern North America, building technical capability, consulting excellence, and strong customer engagement.
• Own regional workforce planning, resource allocation, utilization, hiring, performance management, and succession planning, ensuring skills and capacity align with customer demand.
• Establish consistent architecture standards, governance, and development practices across discovery, solution design, SaaS readiness, implementation, and adoption.
• Provide senior leadership and escalation support for complex engagements, ensuring architecture decisions, dependencies, and delivery risks are effectively managed.

• Serve as the key regional interface between EMEA Professional Services leadership and the global Methodology & Tooling organization, ensuring regional priorities influence global delivery improvements.
• Drive consistent adoption of Ellucian's delivery methodologies, including CARM, Navigate to SaaS, prescriptive implementation models, reusable assets, and supporting tools.
• Translate customer feedback, delivery challenges, and lessons learned into practical improvements to methodology, tooling, training, and implementation efficiency.
• Partner with Product, Cloud, Enablement, Project Management, Sales, and regional delivery leaders to strengthen implementation readiness, standardization, and scalability.
• Champion appropriate automation and AI-enabled delivery improvements that reduce manual effort, strengthen quality, and improve customer outcomes.

• Provide leadership oversight across the regional Solution Architecture portfolio, ensuring delivery quality, predictability, risk management, and customer…