Head of Workforce Planning

Package

Description:

Shape the workforce behind the care millions of patients rely on. Every day, IC24 services support patients who need urgent advice, treatment and care. Behind every successful NHS 111 call, clinical assessment and urgent care service is a workforce plan that ensures the right people are in the right place at the right time. As our Head of Workforce Planning, you will lead the strategic direction of workforce planning across our Integrated Urgent Care services, helping us balance patient demand, workforce capacity and financial sustainability.

This is a high-impact leadership role where your insight and expertise will directly influence service delivery, operational performance and patient outcomes. Working alongside divisional leaders, Finance, People and operational teams, you'll provide expert workforce intelligence, challenge assumptions, develop robust forecasting models and ensure our services have the workforce capacity required to deliver safe, high-quality care.

Shape the workforce behind the care millions of patients rely on. Every day, IC24 services support patients who need urgent advice, treatment, and care. Behind every successful NHS 111 call, clinical assessment, and urgent care service is a workforce plan that ensures the right people are in the right place at the right time. As our Head of Workforce Planning, you will lead the strategic direction of workforce planning across our Integrated Urgent Care services, helping us balance patient demand, workforce capacity, and financial sustainability.

This high-impact leadership role requires your insight and expertise to directly influence service delivery, operational performance, and patient outcomes. You will work alongside divisional leaders, Finance, People, and operational teams to provide workforce intelligence, challenge assumptions, and develop forecasting models. This role offers an opportunity to shape future urgent healthcare services delivery across the communities we serve.

Integrated Care 24 (IC24) is a leading not-for-profit social enterprise providing NHS 111, GP Out of Hours, primary care, and urgent care services to more than six million patients across the UK. IC24 services support patients who need urgent advice, treatment, and care. The organisation values innovation, collaboration, and continuous improvement while offering the opportunity to make a lasting impact on healthcare delivery.

At IC24, workforce planning is about ensuring services can continue delivering safe, responsive, and effective care to patients. The organisation encourages applications from diverse groups to create an inclusive environment where everyone feels they belong.

Package

Description:

Shape the workforce behind the care millions of patients rely on.

Every day, IC24 services support patients who need urgent advice, treatment and care. Behind every successful NHS 111 call, clinical assessment and urgent care service is a workforce plan that ensures the right people are in the right place at the right time.

As our Head of Workforce Planning, you will lead the strategic direction of workforce planning across our Integrated Urgent Care services, helping us balance patient demand, workforce capacity and financial sustainability. This is a high-impact leadership role where your insight and expertise will directly influence service delivery, operational performance and patient outcomes.

Working alongside divisional leaders, Finance, People and operational teams, you'll provide expert workforce intelligence, challenge assumptions, develop robust forecasting models and ensure our services have the workforce capacity required to deliver safe, high-quality care.

This is more than a workforce planning role. It's an opportunity to shape the future of how we deliver urgent healthcare services across the communities we serve.

What you'll be doing

Leading workforce planning strategy
Develop and own the divisional workforce planning strategy, ensuring it aligns with business objectives, commissioner requirements, operational demand and financial plans.
Turning data into decisions
Translate demand forecasts, activity trends, workforce intelligence and financial assumptions into practical workforce plans and recommendations that support safe service delivery.
Providing strategic insight
Act as a trusted adviser to senior leaders, providing workforce expertise, constructive challenge and evidence-based recommendations…