Alpha Services Delivery-Emea, Svp

• All Alpha clients across EMEA
• Regional Client Leads and supporting service organizations
• Direct and matrix leadership across operating centers
• Client experience, service delivery, governance, risk, and operational performance across the region

• Act as Regional Alpha Client Operations and Service Delivery Lead across EMEA
• Establish and lead a high-performing, client-focused culture
• Develop and execute a regional service strategy that leverages scale, technology, and operating center capabilities
• Lead cross-functional collaboration and regional service governance
• Coordinate closely with global Alpha leadership and regional functional leaders
• Support strategic growth, transformation, and operating model evolution
• Develop leadership talent and strengthen organizational depth across the region

• Ensure contractual commitments and service level agreements are achieved
• Drive accountability for consistent client experience, service quality, productivity, and operational performance
• Act as the senior escalation point for significant client and operational matters
• Lead risk management, escalation protocols, and issue resolution
• Maintain strong governance, control, and operational resiliency disciplines
• Anticipate client needs and proactively address emerging service and operational challenges

• Manage operating efficiency, productivity, capacity, and workforce planning objectives
• Drive transformation, standardization, and organizational simplification initiatives
• Deliver strategic initiatives supporting growth, onboarding, and operating model evolution
• Improve service quality, consistency, and scalability
• Partner with Technology and Product teams to develop and deliver future-state capabilities
• Ensure global consistency in service standards and governance while addressing appropriate regional and regulatory requirements

• Partner with Alpha growth teams on new business opportunities
• Support strategic client growth and relationship expansion
• Enhance strategic client relationships, executive engagement, and sponsorship
• Improve client retention, advocacy, and expansion opportunities
• Contribute to Alpha revenue growth objectives while maintaining appropriate operational discipline and control

• 15+ years of leadership experience in investment operations, client servicing, asset servicing, middle office, fund services, or related client-facing operational leadership roles
• Proven experience leading large client operations and service delivery organizations supporting institutional investment clients
• Strong understanding of institutional investment operations, front-to-back investment operating models, and Alpha service capabilities
• Track record of managing complex strategic client relationships and executive governance forums
• Experience leading service transformation, client onboarding, conversions, operating model change, and business growth initiatives
• Demonstrated ability to lead large, complex matrix organizations across operating centers and geographic locations
• Strong commercial acumen and ability to partner effectively with sales, relationship management, product, technology, and functional organizations
• Strong financial management, workforce planning, and operational management experience
• Strong risk management and control orientation. Experience engaging with regulators, auditors and risk functions
• Exceptional communication, executive presence, and presentation skills

A successful EMEA Client Operations and Service Delivery Leader will:

• Be recognized as a trusted executive partner and senior operational leader for Alpha's strategic clients across EMEA
• Deliver industry-leading service outcomes and a consistently strong client experience
• Drive operational consistency and resiliency across multiple jurisdictions while meeting local regulatory requirements
• Successfully support growth while maintaining operational discipline and control
• Create strong alignment across Client Leads, Operations, Product, Technology, Relationship Management, and other functional teams
• Build strong partnerships with legal entity boards, control functions, and regional regulators
• Drive continuous improvement in NPS, service quality, productivity, and operational resiliency
• Anticipate client needs and proactively address emerging challenges
• Lead effectively through influence and collaboration across…