Store Manager, Retail & Store Manager

We’re the feel‑good fashion brand making style accessible and fun for over 55 years, with our website, mobile app and over 300 stores in the UK. By living our values – we play to win, customer obsessed, we are one and it starts with me – we deliver That New Look Feeling for our customers and each other.

As the Luton Store Manager (32 hours) you will lead and inspire a team to deliver great results through your commerciality, collaboration, resilience and customer obsession. You will have the opportunity to make a significant impact on your customers’ shopping experience, taking the reins, inspiring a team of fashion enthusiasts, and creating an unforgettable shopping journey. In your high‑street store you will lead your team to create a customer‑obsessed atmosphere, genuine in your delivery of a shopping experience that helps customers express their individuality, personality and unique style.

You will be fully accountable for your store performance, working alongside your Territory Leader to continually identify opportunities that will impact KPIs, customer service, team development and overall sales.

• Previous store or deputy management experience
• Track record of effectively leading and managing a team
• Passion for the New Look brand
• History of delivering and exceeding KPIs and key objectives
• Commercial acumen
• Excellent communication and interpersonal skills to engage with customers and provide exceptional service
• Exceptional organisational skills to handle inventory management, stock control and order replenishment efficiently

• 40% staff discount plus friends & family discounts throughout the year
• Access to our reward platform for external discount and offers
• Private pension scheme
• Option to join our Healthcare Private Medical Scheme
• Virtual GP access for you and your children – allowing you to speak to a doctor at a convenient time
• All employees are covered by our life assurance policy from day one
• Enhanced maternity, paternity and adoption leave, and shared parental leave (eligible after 2 years service)
• Cycle2
  
  Work scheme to support the environment and save money
• Partnerships with the Retail Trust and Fashion & Textile Children’s Trust

We care about you and the planet and believe fashion should be a force for positive change. We celebrate inclusion and diversity in everything we do, and we pride ourselves on our inclusive culture and talented team members who embrace our shared purpose, behaviours and values. We prioritise development, offering training to support your progression so that you can be your absolute best and achieve your goals.

We pride ourselves on being a flexible employer. Our colleagues work a range of patterns. If you have a specific pattern in mind, we’re keen to discuss this with you in line with the role’s requirements.

The above vacancies are advertised on behalf of the individual employer. Please contact the company concerned for information about their policies on equal opportunities and other areas of employment.