Customer Experience Specialist

Customer Experience Specialist (Sales & Service Support)

Location:

Luton
Salary:
Minimum Wage
Monday–Friday (42 hours per week) - Occasional weekends for dealership events only (paid overtime)

The Role
We are recruiting for a Customer Experience Specialist to join a customer-focused car dealership, working across both Sales and Service departments. This is an ideal entry-level / trainee role for someone with a strong background in customer service, hospitality, or retail, who is looking to start a long-term career in the motor trade.
Customer Experience Specialists act as the welcoming face of the dealership, ensuring every customer receives a first-class experience — whether they are visiting for sales or aftersales. This role is non-sales, focused purely on service, support, and brand representation.

Key Responsibilities
 
* Act as the product specialist and brand ambassador for the dealership
 
* Deliver exceptional customer experiences aligned with brand standards
 
* Welcome customers into the showroom and provide a positive first impression
 
* Conduct in-depth vehicle presentations, ensuring customers fully understand features, technology, and connectivity
 
* Demonstrate vehicle features, infotainment systems, and driver-assistance technology
 
* Support Sales Executives by providing detailed product knowledge during the sales process
 
* Keep up to date with manufacturer training, model updates, and brand initiatives
Your Background & Skills
 
* Experience in a customer-facing role such as hospitality, retail, leisure, or customer service
 
* Friendly, professional, and confident when dealing with customers
 
* Strong communication and interpersonal skills
 
* Enthusiastic, reliable, and keen to learn
 
* Passion for delivering excellent customer experiences
 
* No motor trade experience required — full training provided
What’s in It for You
 
* Entry-level opportunity into the automotive industry
 
* Structured training and development across Sales and Aftersales
 
* Monday–Friday working week
 
* Paid overtime for any weekend event work
 
* Clear progression pathways into Sales, Service, or Aftersales roles
This is an excellent opportunity for someone looking to build a career in the motor trade, gain exposure to multiple departments, and develop long-term progression opportunities within a dealership environment.
If you are interested, please submit your CV to Adam Curtis at ACS Automotive Recruitment