Support Worker; Hostel

Support Coach - Asylum Seekers (Supported Housing)

Contract: Permanent

Salary: £24,000 - £26,000 FTE per annum (depending on experience)

Hours: 37 hours per week. Full Time.

Location: Luton (supported accommodation setting)

Shifts: 7:00am-3:00pm, 9:30am-5:30pm or 11:00am-7:00pm (Includes some weekend working)

Flexibility: We work hard to offer flexible working patterns that benefit both our teams and our customers

Squared is a not-for‑profit housing association that has supported communities across Luton and South Bedfordshire since 1962. We pride ourselves on being a welcoming, inclusive place to work where people feel valued, supported and able to make a real difference. Supported Housing is a vital part of our service delivery.

This role sits within our commissioned supported accommodation provision for young asylum seekers, supporting people referred by Luton Borough Council who require tailored, specialist support.

As a Support Coach, you will be the primary source of day‑to‑day support for customers within the service, delivering flexible, responsive and psychologically informed support that adapts to changing needs.

• Delivering day‑to‑day running of the supported accommodation and direct support to customers
• Providing person‑centred, non‑judgemental, trauma‑informed coaching tailored to individual needs
• Managing your own caseload, including weekly support sessions and professional meetings
• Completing assessments, support plans and risk management plans for new customers
• Supporting customers with benefits, personal contributions, arrears management and payment plans
• Supporting customers to develop independent living skills and plan successful move‑on into the community
• Carrying out room checks and ensuring accommodation remains safe and secure
• Completing health & safety checks, fire drills and reporting repair issues
• Maintaining accurate daily records and updating internal systems
• Working collaboratively with internal teams and external professionals, including social workers, solicitors, translators, police and education providers
• Providing specialist support around immigration matters, settled status and age assessments
• Ensuring safeguarding, child protection and all relevant policies and procedures are followed
• Promoting Squared services within the wider community
• Providing cover for colleagues when required

You’ll be a compassionate, resilient and motivated individual with the ability to empower vulnerable young people while also setting clear and consistent boundaries.

• Empathy and a genuine passion for supporting young people and vulnerable individuals
• The ability to coach, mentor and motivate, while appropriately challenging negative behaviour
• A calm, organised and proactive approach, even in pressured situations
• Excellent communication and relationship‑building skills
• Confidence working collaboratively within a small, specialist team
• Resilience, emotional intelligence and a positive outlook
• Commitment to delivering high‑quality, respectful and empowering support

Experience of working with asylum seekers or within supported housing, social care or community services is highly beneficial, but most important is the right values, attitude and willingness to go the extra mile.

• A meaningful role with real impact
• A supportive team environment
• Opportunities to develop specialist skills in trauma‑informed and psychologically informed practice
• Flexible working patterns where possible
• A chance to help young people build safer, more independent futures

Final date to receive applications is 9th February 2026.