Support Worker, Family Advocacy & Support Services

Support Worker (Women and Children)

Salary: 24,000 - 26,000 - dependent on experience

Permanent, Full time

37hrs a week, including approximately 1 in 4 weekends.

Mixed Shift Patterns 9am-5pm, 11am-7pm

Our client is a not-for-profit housing association located in Luton. We are looking for an experienced Support Worker to join a growing company.

A full clean UK driving licence with access to your own vehicle for work purposes is preferred.

Purpose:
Support Worker

As a Support Coach, you will be the primary supporter for residents, working to deliver the best possible outcomes for our residents; utilising psychologically informed ways of working to provide a service which is flexible and adaptive to the changing needs of customers and the team. The role covers a mother and baby unit and other all-female hostels.

This position is open only to females due to the role and the genuine occupational requirement. This is in accordance with the Equality Act 2010, Part 1, Schedule 9.

Responsibilities:
Support Worker

• Carry out assessments for new customers
• Develop, implement, and review support plans and risk management plans
• Provide regular coaching sessions and ongoing support to Service Managers
• Deliver group and one-to-one specialist interventions where appropriate, including:
• Trauma-informed (CT-informed) approaches
• Motivational interviewing
• Harm-minimisation interventions
• Participate in reflective practice sessions to support customers with complex needs
• Use professional knowledge, skills, and experience to identify and respond to challenging situations
• Support colleagues to positively influence and bring about positive changes in customer behaviour
• Ensure customers are fully informed of their rights and responsibilities
• Attend mandatory training as part of the induction process during normal working hours
• Work across multiple sites, including the Mother and Baby Unit and the all-female hostel
• Demonstrate awareness of safeguarding vulnerable adults and children (training will be provided)
• Ensure residents are fully informed of their rights and responsibilities regarding the service and are enabled and empowered to participate in service improvements.
• Understand and follow policies and procedures always, including Health and Safety, Fairness, Lone Working, SOVA and Child Protection, reporting any concerns as required under legislation and Local Authority procedures.
• Take responsibility for undertaking the appropriate level of Disclosure and Barring Service (DBS) check every 3 years, updating your manager of any changes in your status.

Skills / Experience - Support Worker

• Previous experience in social care or housing-related sector
• Working with vulnerable people
• Awareness/understanding of social issues such as homelessness, well-being, support services, affordability
• Psychological insight
• Diversity/equalities
• Empathy
• Personal resilience
• Listening skills
• Excellent communicator - building trust
• Creative thinker, problem solver
• Confident decision maker
• Self-motivated/accountable
• Self-management/collaboration with others
• Planning skills
• Excellent literacy
• Good IT literacy, digitally inclusive

Please note, this role will be subject to an enhanced DBS check.

Response Personnel, an independently owned company and experts in recruitment since 1997.

Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including:
Commercial, Industrial and Engineering sectors.

For information on other roles, we have available please call (phone number removed) for further details.