Solutions Officer

Job Description

We are looking for an experienced Housing Solutions Officer with a solid background in housing and social services within Bedfordshire. This role involves working with clients who have been supported to move into accommodation in the Private Rented Sector. The successful candidate must be able to work 4-5 days per week in Bedfordshire and visit clients at home. A full clean driving license and access to personal transport are essential.

Key Responsibilities:

• Provide tenancy sustainment support by conducting periodic check-ins (e.g., at 3 and 6 months) with clients who have moved into Private Rented Sector accommodation.
• Encourage clients to self-manage their tenancies while remaining accessible for support.
• Check in with landlords and agents to review rent accounts, tenancy conduct, and clients' wellbeing.

Qualifications Essential and Desired Skills:

• GCSE (or equivalent) in English Language and Mathematics.
• Relevant professional qualifications and experience.
• Advanced skills in Microsoft Office (Word, Excel, Outlook), social media, and CRM systems.
• A full clean driving license and personal transport.

Criteria for Shortlisting - Ideal Candidate Profile:

• Knowledge of housing law to effectively support clients and uphold legal standards.
• Understanding of housing law and national policies related to homelessness, with the ability to apply this knowledge in practice.
• In-depth knowledge of homelessness legislation, case law, and Codes of Guidance.
• Familiarity with the Local Authority's obligations towards asylum seekers.
• Strong communication skills, both oral and written, with the ability to explain issues clearly, objectively, and in a personable manner.
• Excellent interpersonal skills, including active listening, advocacy, and negotiation.
• Understanding of recent relevant legislation and government proposals, such as the Modernisation Agenda, Best Value, and Human Rights.
• Awareness of equal opportunities policies and their practical application.
• Knowledge and Understanding of current housing issues.
• Experience in dealing with vulnerable customers.
• Experience in conducting homeless assessments.
• Understanding of risk assessments and lone working policies.

Compliance Requirements

• Full clean driving licence and own transport
• DBS check enhanced adults' and children's.
• Willingness to participate in the mandatory Right to Work Checks as part of the pre-screening application process.

Diamond Blaque Group, a leading public-sector provider, acts as the employment business for this vacancy. We are committed to fostering an inclusive environment that values diversity and equal opportunity in the workplace.