Debt Advice Caseworker; trainee or qualified

Debt Advice Caseworker (trainee or qualified) Job summary

Salary £24,925 - £27,500 per annum (depending on experience and prior training/qualification).

Contract Type:
Fixed term for 12 months (extension subject to funding).

Citizens Advice Luton is a well‑respected local charity with over 30 years of experience of delivering free, independent and impartial information, advice and casework services which meet the changing needs of local residents. Our aims are to provide the independent, impartial, confidential and free advice people need for the problems they face and to improve the policies and practices that affect people’s lives.

We are looking to recruit a Debt Advice Caseworker (trainee or already qualified) to join our specialist debt advice team. Full training will be given as required. Once trained, the role involves assessing clients and giving advice through various channels including telephone, face‑to‑face and email, then working with clients to provide advice and options on how to deal with their debts, liaising with creditors, signposting and assisting with next steps as necessary.

OUR VALUES:
Our high‑performing team ethic is based completely on fairness, equality, thoroughness and recognition.

Citizens Advice Luton is committed to equality and diversity and welcomes applications from all sections of the community.

Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.