Technical Specialist – Baggage Operations

Job Description - Technical Specialist – Baggage Operations (17110)

As a Technical Specialist – Baggage Operations, you will drive the resilience, scalability, and technical evolution of critical systems that impact millions of passengers. In this role, you will design, configure, and evolve technologies spanning Self‑Service Bag Drop (SBD), real‑time tracking, reconciliation compliance, and multi‑supplier integrations. Over the next 2–3 years, you will champion major network expansions, transition fragmented tech into standardised models, and pioneer next‑generation telemetry and observability across our airport estate.

• Design Technical Solutions:
  Translate operational requirements into scalable, resilient baggage technology solutions.
• System Integration:
  Merge third‑party baggage systems into a cohesive, highly observable enterprise network.
• Embed Observability:
  Ensure monitoring, logging, and proactive alerting are built into every solution by design.
• Lifecycle Planning:
  Manage tech upgrades, decommissioning, and standardisation across multiple airports.

• Drive Standardisation:
  Define repeatable operational configurations, tooling, and orchestration mechanisms across the estate.
• Expert Troubleshooting:
  Provide tier‑3 technical expertise to resolve complex incidents across integrated, multi‑vendor systems.
• Support I&O Teams:
  Partner with Infrastructure & Operations to diagnose cross‑system issues and drastically reduce operational recovery times.

• Enhance Performance:
  Improve service reliability and meet strict uptime and incident‑detection targets through advanced telemetry.
• Automate Processes:
  Design and implement automation tools to eliminate manual interventions and streamline remote operational support.

• Baggage & Airport Tech Expertise:
  Proven understanding of baggage handling environments, reconciliation systems, self‑service processing, and partner integrations.
• Integration & Interoperability:
  Strong knowledge of connecting third‑party systems within a highly distributed enterprise ecosystem.
• Observability Mastery:
  Deep familiarity with modern monitoring, alerting, logging tools, and supportability frameworks.
• Complex Problem Solving:
  Track record of diagnosing and resolving technical friction points within live, multi‑vendor environments.
• Operational Execution:
  Ability to safely coordinate, test, and deploy technical changes within live, critical operational environments.
• Risk & Impact Awareness:
  Sharp instincts for assessing technical and operational risks before they affect flights or customers.
• Cross‑Functional Communication:
  Exceptional ability to translate complex technical jargon into clear insights for Product Managers, Domain Architecture, Security, handlers, and airport authorities.

• Competitive base salary
• 25 days holiday, pension scheme, life assurance, and a flexible benefits package.
• Discounted staff travel scheme for friends and family
• Annual credit for discount on easy
  
  Jet holidays
• ‘Work Away’ scheme, allowing you to work abroad for 30 days a year
• Electric vehicle lease salary sacrifice scheme

We operate a hybrid working policy of 40%‑60% of the month spent with colleagues.

At easy

Jet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at  We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.