Returns Operative

Returns Operative - Luton

Working Hours & Shifts

• Shift length: 8 hours + 30-minute unpaid break
• Shift patterns:

• 9:00am 5:30pm
• 12:00pm 8:30pm

• Days:
  Monday to Sunday
• Days off: 2 days off per week (consecutive or split)

Pay & Benefits

• Pay rate: £13.50 per hour

Key Responsibilities

• Receive and pull returned cages and move them to the designated returns area for sorting and processing
• Sort returned products accurately and identify any discrepancies, damages, or delivery exceptions
• Input all relevant return information into the system accurately and in a timely manner
• Ensure all returns are processed in full compliance with company policies, procedures, and quality standards
• Proactively reach out to customers via email to inform them of delivery exceptions, delays, or return-related updates
• Monitor the warehouse for returned packages that may have been left in unassigned or incorrect areas and ensure they are redirected appropriately
• Take full accountability for the returns process, ensuring all returned items are properly tracked, recorded, and accounted for
• Investigate and resolve missing, misrouted, or unaccounted-for returned items
• Maintain a clean, organised, and efficient returns area at all times
• Work closely with warehouse, customer support, and inventory teams to ensure smooth returns operations

Key Skills & Attributes

• Strong attention to detail and accuracy
• Good organisational and time-management skills
• Confident using warehouse systems and data entry tools
• Clear written communication skills for customer email correspondence
• Ability to take ownership and accountability for tasks
• Proactive and solution-focused approach
• Ability to work independently and as part of a team

Interview Availability

• Interview availability is flexible for the right candidate