Business Support Administrator

Role:
New Business Administrator

Location:

Lutterworth - hybrid

This is a proactive, customer-focused operational role with a key position in the New Business function. You will play an integral part in ensuring clients experience a smooth, efficient and professional service from initial engagement through to completion.

The role is responsible for processing new deals and supporting the onboarding journey, ensuring all activity is handled efficiently, accurately and with commercial awareness. As a regular point of contact for clients you will represent the business with professionalism and confidence, delivering a high-quality experience at every stage.

Key Responsibilities:

Deliver a professional and responsive service to clients on a daily basis
Process payouts for new deals accurately and in a timely manner
Support and manage all aspects of the New Business process for both new and existing clients
Conduct verification checks for new clients and brokers in line with internal policies
Carry out initial risk assessments following verification and escalate or resolve issues where necessary
Maintain accurate and up-to-date client and facility records across systems
Monitor debtor records, trading styles and address details to ensure ongoing data accuracy
Effectively manage workload and prioritise tasks to meet service expectations and deadlines
Liaise closely with the wider Asset Finance team to maintain high standards of service and risk management
Support general administrative activities as required
Provide assistance to colleagues, including Sales and Management teams, when needed

Skills & Knowledge:
Strong administrative and organisational capability
Excellent customer service and communication skills
High level of attention to detail and accuracy
Ability to build and maintain effective working relationships
Basic commercial awareness, ideally within financial services or lending
Ability to plan, prioritise and deliver against deadlines
Comfortable handling data with strong numeracy skills
Financial literacy and understanding of funding processes (desirable)
Ability to engage effectively with internal stakeholders
Understanding of asset-backed lending/security (advantageous)
The successful candidate will be highly organised, detail-orientated and confident in managing a varied workload.  You will have a professional and personable approach, strong communication skills and a genuine commitment to delivering excellent service.

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