Operational Lead

Maternity cover until September 2027

Working Hours are
Monday to Friday, 06:00 - 14:00 or 14:00 - 22:00

• Allocate labour and resources to meet daily outbound/inbound workloads.
• Manage workflow across picking, packing, replenishment, loading, and goods-in activities.
• Ensure on-time dispatch and adherence to customer KPIs (OTIF).
• Lead, coach, and motivate warehouse colleagues to deliver high performance.
• Conduct daily briefings and ensure effective communication across shifts.
• Manage absence, timekeeping, performance, and conduct.
• Support recruitment and onboarding of new team members.
• Ensure adherence to Health & Safety, site rules, and safe systems of work.
• Promote a strong safety culture, leading by example and ensuring PPE compliance.
• Conduct incident investigations, near miss reporting, and corrective actions.
• Ensure WMS accuracy and rigor in scanning and stock movement processes.
• Support cycle counts, inventory investigations, and stock integrity improvements.
• Resolve discrepancies and raise issues where required.
• Identify and implement improvement opportunities (Lean / waste reduction).
• Ensure adherence to Standard Operating Procedures (SOPs).
• Support the rollout of new processes, systems, or customer implementations.
• Drive productivity, cost efficiency, and quality improvement
• Productivity (units per hour / cost per unit)
• Accuracy (pick accuracy, stock accuracy)
• Service performance (OTIF / DIFOT)
• Engagement and H&S performance (near misses reported, absence levels)