Operational Lead

Your Benefits

• Continuous Training Sharpen your skills and advance your expertise with our professional development programs.
• Great Team It’s truly the people that make the difference — and with us you’ll join the best team around.
• Flat Hierarchies Get straight through to the decision-makers with our streamlined organizational structure.
• Room for Innovation Turn your ideas into action in an environment that champions creativity and empowers you to lead change.
• Events From team outings to holiday parties and networking events, we build strong connections by spending quality time together.
• Quick Decision Processes Make things happen faster with streamlined processes that promote efficiency and effectiveness.

Maternity cover until September 2027

Working Hours are Monday to Friday, 06:00 - 14:00 or 14:00 - 22:00

• Allocate labour and resources to meet daily outbound/inbound workloads.
• Manage workflow across picking, packing, replenishment, loading, and goods-in activities.
• Ensure on-time dispatch and adherence to customer KPIs (OTIF).
• Lead, coach, and motivate warehouse colleagues to deliver high performance.
• Conduct daily briefings and ensure effective communication across shifts.
• Manage absence, timekeeping, performance, and conduct.
• Support recruitment and onboarding of new team members.
• Ensure adherence to Health & Safety, site rules, and safe systems of work.
• Promote a strong safety culture, leading by example and ensuring PPE compliance.
• Conduct incident investigations, near miss reporting, and corrective actions.
• Ensure WMS accuracy and rigor in scanning and stock movement processes.
• Support cycle counts, inventory investigations, and stock integrity improvements.
• Resolve discrepancies and elevate issues where required.
• Identify and implement improvement opportunities (Lean / waste reduction).
• Ensure adherence to Standard Operating Procedures (SOPs).
• Support the rollout of new processes, systems, or customer implementations.
• Drive productivity, cost efficiency, and quality improvement
• Productivity (units per hour / cost per unit)
• Accuracy (pick accuracy, stock accuracy)
• Service performance (OTIF / DIFOT)
• Engagement and H&S performance (near misses reported, absence levels)

• Previous supervisory experience within a warehouse or logistics environment preferred.
• Strong leadership and people management skills.
• Ability to train, coach, and develop warehouse employees effectively.
• Good understanding of internet order fulfilment processes and related operational challenges.
• Basic operational knowledge of DTS, Goods In,
• Team management
• Picking, and Packing processes.
• Strong problem-solving and decision-making skills.
• Ability to work in a fast-paced and target-driven environment.
• Good organisational and communication skills.
• Ability to prioritise workload and manage multiple tasks effectively.
• Good attention to detail and operational accuracy.
• Knowledge of warehouse systems and Microsoft Office preferred.
• Flexible and proactive approach to operational support and