Shift Manager FTC

Location: Magna Park

Company description: GXO Logistics Supply Chain Inc.

Job description:

Are you an experienced warehouse leader who thrives in a fast-paced operational environment? Do you enjoy developing high-performing teams while delivering exceptional customer service and operational excellence? Are you looking for an opportunity where you can make a real impact on performance, engagement, and customer satisfaction? If so, we have the perfect opportunity for you. Here, at GXO, we're looking for a Shift Manager to join our Primark operation in Lutterworth on a 9-month Fixed Term Contract .

Reporting into the Operations Manager, you'll oversee the day-to-day warehouse operation, ensuring customer expectations, service levels, and operational targets are consistently achieved. You'll lead through your Team Leaders, driving performance, engagement, and continuous improvement across the shift while maintaining a strong focus on safety, quality, and customer satisfaction. This is a full-time, 9-month fixed term contract working on a 4 on and 4 off shift from 06:00 to 18:00.

Pay, benefits and more:
Were looking to offer a salary of up to £42,500.00 per annum, and 264 hours annual leave (including bank holidays). Your benefits package includes a company sponsored pension scheme, private medical & dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. Youll also have access to our My Benefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more!

What youll do on a typical day:
Lead warehouse operations to ensure daily objectives, customer requirements, and service level agreements are achieved Plan labour requirements effectively, managing resource levels, holidays, sickness absence, and operational volumes Monitor operational performance in real time, identifying risks and implementing corrective actions to maintain productivity and service Build strong relationships with internal stakeholders and external customers, resolving queries and ensuring clear communication across shifts Coach, develop, and support Team Leaders and colleagues while promoting a positive, safe, and high-performing culture What you need to succeed at GXO:
Previous leadership experience within a warehousing, logistics, fulfilment, or ecommerce environment Strong people management skills with the ability to motivate, engage, and develop teams Excellent communication and stakeholder management skills, with experience working closely with customers and operational teams A proactive and solutions-focused approach to problem solving, performance management, and continuous improvement Strong organisational skills with the ability to prioritise workloads, manage changing operational demands, and deliver results through KPIs We engineer faster, smarter, leaner supply chains.