Maintenance Account Manager

Pine Lake Companies is a leading provider of landscaping services in the Tampa Bay area, known for high-quality work and reliable service. Founded in 1998, the company delivers comprehensive solutions including landscape maintenance, landscape and irrigation installation, irrigation maintenance, and fertilizer and pest control services. Pine Lake focuses on exceptional quality, responsive communication, and proactive problem-solving to support commercial and residential clients.

Team members join a stable, established organization that values professionalism, customer satisfaction, and long-term relationships.

The Maintenance Account Manager is a full-time, on-site role based in Lutz, FL. This role is responsible for overseeing landscape maintenance accounts, serving as the primary point of contact for clients, and ensuring services are completed to contract specifications and company standards. Day-to-day tasks include conducting site visits, coordinating maintenance crews, reviewing work quality, and addressing client requests or concerns in a timely manner.

The Maintenance Account Manager monitors schedules, budgets, and service plans, prepares proposals and renewals, and collaborates with operations teams to resolve issues and implement improvements. The role also involves identifying upsell opportunities, supporting safety and compliance practices, and maintaining accurate documentation and reports related to assigned accounts.

• Account management and client relationship skills, including communication, follow-up, and problem-solving.
• Knowledge of landscape maintenance practices, plant and turf care, and irrigation systems.
• Organizational and time management skills, with the ability to manage multiple accounts and priorities.
• Basic financial and contract management skills, including budgeting, proposals, and service agreements.
• Leadership abilities to coordinate field crews, provide feedback, and support a safe working environment.
• Proficiency with common office software (e.g., email, spreadsheets, CRM, Aspire or job management tools).
• Valid driver’s license and ability to conduct regular on-site visits across assigned properties.
• Experience in landscaping, property management, or a related field is preferred.
• High school diploma or equivalent required; additional education in horticulture, business, or related areas is a plus.