Store Lead

Store Lead at Tailored Brands, Inc.

Reports To:

Store Manager.

As a Store Lead, you partner with the Store Manager to help the store team achieve sales performance expectations through active coaching, creating a team-selling environment, and operational excellence. You will be responsible for opening and closing the store and acting as the manager on duty when scheduled. You will also support the management team in developing the team and ensuring high quality customer experiences.

• Inspire store team to achieve their best performance.
• Execute to maximize growth and potential.
• Create an engaged and inclusive store environment.
• Elevate the customer experience through operational excellence.
• Exceed customer expectations in all interactions.

• Partner with store management team to lead staff to achieve sales, service, and operational expectations when assigned as manager on duty.
• Model company values and lead by example as an active coach.
• Communicate priorities and sales-driving information effectively to ensure staff is equipped to maximize business.
• Assist in recruiting store staff and embrace diversity by contributing to an inclusive environment.

• Support the management team in achieving store business plans, including sales, customer service, and operational goals.
• Leverage store reports to understand decisions that drive the business.
• Participate in driving business outreach opportunities and communicate leads to Store Manager.
• Identify performance opportunities and partner with management team to contribute to development plans.

• Partner with management team to ensure proper staffing to execute initiatives and operational tasks.
• Assist management in training staff on all internal operational functions as assigned.
• Stay informed on corporate communication, directives, initiatives, policies and procedures.
• Support implementation of store programs to increase efficiencies in sales, service, operations, and branding.

• Contribute to an engaged and inclusive environment where opinions and contributions are recognized.
• Support a culture of learning and development, ensuring training tools are leveraged.
• Serve as a role model and provide enthusiastic motivational leadership.
• Partner with management to conduct regular store meetings ensuring all team members are up to date.

• Assist in training the team on customer service expectations to create an exceptional experience.
• Leverage customer feedback to prevent or resolve concerns.
• Collaborate with management to ensure the store meets brand standards and marketing initiatives are executed.

• Minimum of 1 year of retail or sales experience.
• Creative individual who demonstrates good judgment and is tuned into the pulse of the business.
• Self‑motivated, results oriented, strategic thinker.
• Strong organizational and leadership skills.
• Excellent written and verbal communication skills.
• Demonstrates active listening and problem‑solving skills.
• Proven ability to train and develop high‑performing store teams.
• Proficient in technology systems, applications, Microsoft Office, and video conferencing.
• Ability to operate a computer and POS system.

• Ability to stand and walk for majority of shift; frequently bend, squat, twist; lift up to 50 lbs.; climb a ladder to reach merchandise or supplies; see and distinguish between fabric patterns and colors.

You may have the opportunity to voluntarily work between multiple store or site locations and across multiple brands.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Not Applicable

• Full‑time

• Other
• Retail Apparel and Fashion