Sales Associate

Overview

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident, and effortless style for everyday and special occasions. Bonobos is a menswear brand known for exceptional fit and a personalized retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guided Shops, and online at  and

Tampa Premium

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
• Follow company policies and procedures to ensure the safety of all associates and customers.
• Assist with product launch changes according to company SOP.
• Provide a Great Customer Experience by delivering all aspects of the customer experience model.
• Process transactions quickly and accurately, reducing customers’ wait time.
• Positively resolve customer service-related issues as they arise and determine resolution or escalation; communicate all issues and resolutions to Store Management.
• Drive credit and loyalty member programs by explaining benefits and encouraging customer participation.
• Perform other essential functions as directed by supervisor.

• Education:
  
  High School or Equivalent.
• Years of
  
  Experience:
  
  0-2 years of relevant job experience; minimum 6 months.
• Proficient in using technology (iPad, registers).
• Meets defined availability criteria, including nights, weekends, and non-business hours.
• Meets specified physical requirements.

• Previous retail experience preferred.
• Customer service skills and ability to interact with customers.
• Strong verbal and written communication skills.
• Demonstrated collaborative skills and ability to work well within a team.

• Medical, pharmacy, dental, and vision coverage.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid Time Off.
• Parental leave for new moms and dads.

PHOENIX is an equal opportunity employer. PHOENIX does not discriminate in recruiting, hiring, or any other terms and conditions of employment based on any federal, state, or locally protected characteristic. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need accommodation to search and apply for a job due to a disability, please call 1‑800‑964‑9793 and say ‘Associate Relations’ or send an e‑mail to A and let us know the nature of your request and your contact information.