Outside Sales Coordinator

Description

Tibbetts Lumber Co. LLC, a growing Lumber and Building Materials company, is seeking an Outside Sales Coordinator. The role supports Tibbetts’ Outside Sales Representatives by placing and coordinating product orders and by providing superior customer service at all times. This is a full‑time hourly position, and the successful candidate should be able to work flexible hours. Wage is commensurate with experience.

• Provides accurate and timely support to the outside sales team, members of the inside sales team and/or to customers.
• Handle incoming phone calls, emails and questions regarding pricing, availability, delivery, backorders, specifications, returns, credits and order placements.
• Monitors scheduled shipping dates to ensure timely delivery and expedite, as needed.
• Intake customer and contractor issues and delegate handling, as necessary and assist in investigating and resolving the issue within company guidelines.
• Create and provide Quotes and estimates from the salesperson to the customers and contractors.
• Order products for contractors and vendors.
• Assist Outside Sales Representatives to improve productivity and efficiency.
• Provide superior customer service to internal and external customers at all times.

• At least two years of experience in the building materials industry preferred.

• Knowledge of lumber and building materials.
• Strong verbal and written communication skills.
• Strong administrative and management skills.
• Strong attention to detail.
• Strong customer service skills for both customers and contractors.
• Knowledge of basic sales techniques, concepts and the ability to influence and persuade.
• Proficient in Microsoft Excel.
• Pricing and negotiating skills.

Tibbetts Lumber offers an excellent benefits package to our employees including:

• Competitive wages
• Medical insurance
• Dental insurance
• Life insurance
• Short & Long Term Disability
• 401(k) plan
• Vacation, Sick & Holiday pay
• Health Savings Account

Tibbetts Lumber Co. LLC complies with all federal, state, and local laws prohibiting employment discrimination of any kind. Tibbetts Lumber Co. LLC is a Drug‑Free Workplace and uses pre‑employment drug testing to confirm all potential employees do not use any restricted substances. Tibbetts Lumber Co. LLC is an at‑will employer and can terminate its employment relationship at any time, with or without cause, and without notice.